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chandigarh, India IDFC FIRST Bank Full time

Role/ Job Title: Sales Manager-Personal Loan (Direct Sales Team)

Function/ Department :  Sales

Job Purpose:

The role entails direct customer interaction and is responsible for acquisition of Personal Loan customers for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to supervise catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.

Roles & Responsibilities

Acquisition of Personal Loan customers in the identified segment  Meet and exceed the defined targets of new customer acquisitions month on month by analyzing transaction banking needs of the customer  Provide regular feedback to RM on opportunities and customer needs  Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations.  Ensure quality sourcing in line with the Bank's policy.

Managerial & Leadership Responsibilities:

Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity Create environment for team to focus on automation and digital enablement to fulfil customer& needs holistically Attract & retain best-in class talent to meet Bank's rapid growth targets.

Education Qualification: 

Graduation: Any Graduation

Experience: 2 to 5 years of experience in Personal Loan