Current jobs related to Customer Support Manager - Anywhere in IndiaMultiple Locations - Optimal Virtual Employee

  • Customer Support Executive

    3 months ago

    India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...

  • SAP BPC Consultant

    4 months ago

    Anywhere in India/Multiple Locations Kiash Solutions LLp Full time

    Key Skills: SAP BPC, Financial Planning, Budgeting, Consolidation, SAP BPC Configuration, Financial Reporting, Data Modeling, Business ProcessesJob Summary:We are seeking a highly skilled SAP BPC (Business Planning and Consolidation) Consultant with a strong background in financial planning, budgeting, and consolidation processes. The ideal candidate will...

  • SAP ACM Consultant

    4 months ago

    Anywhere in India/Multiple Locations Kiash Solutions LLp Full time

    Key Skills : SAP ACM, Agriculture Contract Management, SAP Implementation, SAP Support, Business Process Analysis, SAP Configuration, Project Management, SAP Integration, Data Migration, User TrainingJob Summary :We are seeking a highly skilled SAP ACM (Agriculture Contract Management) Consultant with 4 to 9 years of experience to join our team. The ideal...

  • SAP BRIM Consultant

    4 months ago

    Anywhere in India/Multiple Locations infinitrix Consulting Full time

    We are currently seeking a skilled SAP BRIM Consultant with extensive experience in implementing and supporting SAP BRIM solutions. The ideal candidate will possess a strong background in billing and revenue management and a passion for optimizing business processes.Job Description :Key Responsibilities :Implementation Projects : - Lead and participate in...

  • SCEM/SCOM Support Engineer

    3 months ago

    Anywhere in India/Multiple Locations RapidBraiins Full time

    Responsibilities :- Provide technical support to internal users regarding SCOM functionalities and troubleshooting common issues.- Monitor SCOM alerts and proactively identify potential problems within the IT infrastructure.- Diagnose, troubleshoot, and resolve SCOM alerts related to server performance, application health, and resource utilization.-...

  • SAP ACM Consultant

    4 months ago

    Anywhere in India/Multiple Locations infinitrix Consulting Full time

    We are currently seeking a skilled SAP ACM Consultant with extensive experience in implementation and support. The ideal candidate will have a strong background in Agriculture Contract Management and a passion for optimizing business processes.Job Description :Key Responsibilities :Implementation Projects :- Lead and participate in SAP ACM implementation...

  • SAP EWM Consultant

    3 months ago

    Anywhere in India/Multiple Locations Rigel networks Full time

    Position : SAP EWM (Extended Warehouse Management) MFS (Material Flow System) ConsultantExperience : Minimum 10 years of overall experience, with at least 8 years of relevant experience in SAP EWM and MFS.Job Description :We are seeking a highly skilled and experienced SAP EWM MFS Consultant to join our team. As a key member of our SAP practice, you will be...

  • Siebel Developer

    4 months ago

    Anywhere in India/Multiple Locations Optivalue tek consulting Full time

    About Opti Value Tek Consulting :Opti Value Tek Consulting is an independent provider of technical delivery, architecture and project management services. We offer our clients solution experts, technology gurus and hardened delivery teams to support rapid value realization and delivery of enterprise grade IT solutions.Drawing on our team of highly...

  • Production Support Lead

    4 months ago

    Anywhere in India/Multiple Locations Getinz Full time

    Incident Management and Response: Capability to lead a support team and respond to incidents promptly, follow incident management procedures, and coordinate with cross-functional teams for resolution. Understanding of incident severity levels and appropriate escalation paths AWS proficiency Should be very good with AWS services relevant to hosting web...

  • Oracle O2C Lead

    3 months ago

    Anywhere in India/Multiple Locations Kiash Solutions LLp Full time

    Considering candidates that could onboard us in 0-20 days.Location : Multiple Locations - PAN India (over 13+ location)Job Description : We are seeking a highly experienced and knowledgeable Oracle Cloud Implementation Lead to manage, oversee and drive the Order to Cash processes for our organization. The ideal candidate will have a robust background in...

  • SAP SD Functional Consultant

    3 months ago

    Anywhere in India/Multiple Locations Rigel networks Full time

    SAP SD Functional ConsultantRoles & Responsibilities :- Facilitate the implementation and support of SAP SD- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements- Facilitate workshops to collect business requirements- Map client business...

  • SAP APO Consultant

    4 months ago

    Anywhere in India/Multiple Locations RapidBraiins Full time

    We are seeking a highly experienced and skilled SAP APO Consultant to join our growing team. You will play a vital role in optimizing our supply chain processes by designing, implementing, and supporting SAP Advanced Planning and Optimization (APO) solutions. You will leverage your in-depth knowledge of SAP APO functionalities, business process optimization,...

  • Technical Product Support Engineer

    3 months ago

    Anywhere in India/Multiple Locations TalentXO Full time

    Role & Responsibilities: - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues. - Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans. - Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them...

  • Nanotech Soft-App IT Solution

    3 months ago

    Anywhere in India/Multiple Locations Nanotech Soft-App IT Solution Full time

    The Position : - Function as a Level 3 Application Support Engineer for Hybrid cloud management software - Provides industry-leading support service to our customer base, which consists of service providers, Telecommunications carriers and F500 companies - Clarify partners and customers issues and gather all necessary information to provide a resolution.-...

  • SAP SuccessFactors Employee Central Consultant

    4 months ago

    Anywhere in India/Multiple Locations Kiash Solutions LLp Full time

    Overview :We are seeking a skilled SAP SuccessFactors Employee Central Consultant with 5-6 years of experience to join our team. The ideal candidate will have significant experience in implementing, supporting, and rolling out SAP SuccessFactors Employee Central projects. The role requires strong technical and functional skills, along with excellent...

  • SAP BRIM Consultant

    4 months ago

    Anywhere in India/Multiple Locations Kiash Solutions LLp Full time

    Responsibilities : - Lead and participate in SAP BRIM implementation projects, including requirements gathering, solution design, configuration, testing, and deployment.- Analyse clients' billing and revenue management processes and requirements to design and implement SAP BRIM solutions that improve efficiency, reduce costs, and enhance revenue...

  • SAP MM Lead

    4 months ago

    Anywhere in India/Multiple Locations Kiash Solutions LLp Full time

    Key Skills : SAP MM, Procurement, Inventory Management, SAP S/4HANA, SAP Configuration, Business Process Analysis, Project Management, SAP Integration, Vendor Management, Data Migration, SAP Workflow, User TrainingJob Summary :We are seeking a highly skilled and experienced SAP MM (Materials Management) Lead to join our team. The ideal candidate will have 4...

  • IT Help Desk Analyst

    3 months ago

    Anywhere in India/Multiple Locations Jobeefie pvt ltd Full time

    Job Description : In this role, you'll be the first point of contact for internal users experiencing technical difficulties. You'll provide prompt and courteous assistance, working independently and collaboratively to resolve a variety of IT issues. This is a fantastic opportunity to gain valuable experience in the IT field and launch your tech...

  • SAP MM/WM Consultant

    3 months ago

    Anywhere in India/Multiple Locations Prowess infotech Full time

    Job Description : - At least 7 to 10 years of S/4HANA Supply Chain and several years of project experience as SAP Consulting SAP MM / WM (Materials Management, Warehouse Management - Deep knowledge of SAP Supply Chain (Quotation to Purchase Requisition, Purchasing, Inventory Management, Invoice Verification, Subcontracting, Bill of Materials and Warehouse...

  • Application Support Analyst

    3 months ago

    Anywhere in India/Multiple Locations Codersbrain technology pvt ltd Full time

    Job Description : Job Duties and Responsibilities :- Monitor and support production web applications and infrastructure running on AWS.- Report any application or infrastructure issues identified in production systems including web application(s), database, file transmissions, and supporting infrastructure.- In-depth knowledge of programming for diverse...

Customer Support Manager

4 months ago

Anywhere in IndiaMultiple Locations Optimal Virtual Employee Full time

About the Company :

Optimal Virtual Employee is the part of the Optimal Transnational Group. Optimal specializes in all forms of Digital Marketing, Online Marketing, Software Development and Mobile Application Development Services. Outsourcing your needs helps you to utilize your time, money and resources efficiently, which in return boosts your bottom lines. We work and partner with you to provide you with an entire spectrum of IT services using our years of experience and industry insights. We employ proven methodologies, tools and techniques to ensure that our clients reap the maximum benefits. Optimal has seen exponential growth through sheer hard work, determination, perseverance and an unmatchable desire to add value to their clients and provide them with expert recommendations during the association.

We at Optimal have had the opportunity to work with the biggest brands and organizations locally as well as in the UK, USA, Europe and Canada.

Why Optimal?

Work Life Balance

International exposure

Maximum Growth Opportunities

Platform to learn new technologies

On-Site Opportunities

Hiring : Customer Support Manager (US Shift)- 24x7 SaaS support- Permanent WFH

Experience : 5+ years

Shift : 6:00 PM Onwards

5 Days working

Mandatory Skills :

- JIRA, ServiceNow, network configuration, Rest API, technical graduation


- Technical support

- JavaScript

- SQL

- Rest API knowledge

- International client

- US shift

Key Responsibilities :

- Provide second-level and third-level remote technical support to internal and external customers

- Assign and troubleshoot to customer support requests received from a ticketing system through to its resolution with a positive client experience

- Maintain accurate records of all support activities, progress, actions and status

- Analyze problems and implement workarounds, ensuring minimum disruption of service to clients

- Communicate and escalate business critical issues across multiple teams

- Contribute to improvements in procedures and documentation of resolution activities for the team

- Provide an effective interface between end-users and development team by probing and identifying necessary diagnostic information to isolate a problem

- Create new trouble tickets and clearly document the defect information for use by Developers and QA Teams

- Participate in the after-hours "on-call" schedule for critical issues

- Review all system alerts to determine relevancy and urgency

Skills :

- Excellent verbal, written and interpersonal communication skills

- Troubleshooting errors generated in Internet Explorer/Chrome developer tools

- Ability to write JavaScript is an advantage

- Operating an IT Service Management system, preferably Jira and ServiceNow

- Writing SQL scripts for data queries and data patches

Knowledge :

- Has basic knowledge in Network Configuration/Debugging, Whitelisting IP, Applying Certificates, SSO, SFTP, LB, IIS Web Server

- Has working knowledge of REST API

Experience : Must have at least 4-5 years experience in 24x7 SaaS support

Perks and Benefits :

- Monday to Friday working days (Fixed Saturday and Sunday Off)

- Pick & Drop Cab facilities (for Females)

- One time Meal

- Recurring Work Incentives

- Performance based bonus

- Referral Bonus

- Rewards & Recognition

- Employee Recreational Activities

- Fun Fridays

- Team quarterly parties and Annual outings

(ref:hirist.tech)