Current jobs related to Senior Technical Support Engineer - Bengaluru - Okta, Inc.

  • Senior Technical Support Engineer

    1 month ago

    Bengaluru, India RUCKUS Networks Full time

    How You'll Help Us Connect the WorldSenior Technical Support Engineer,working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for providing first level ofTechnical Supportfor various technologies in Ruckus Wireless products to our Enterprise customers.Key Stakeholders :Internal: TAC Managers, TAC Senior Manager,...

  • Senior Technical Support Engineer

    1 month ago

    Bengaluru, India RUCKUS Networks Full time

    How You'll Help Us Connect the World Senior Technical Support Engineer, working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Key Stakeholders: Internal: TAC Managers, TAC Senior...

  • Senior Technical Support Engineer

    1 month ago

    Bengaluru, India RUCKUS Networks Full time

    How You'll Help Us Connect the World Senior Technical Support Engineer, working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Key Stakeholders: Internal: TAC Managers, TAC Senior...

  • Senior Technical Support Engineer

    1 month ago

    Bengaluru, India RUCKUS Networks Full time

    How You'll Help Us Connect the World Senior Technical Support Engineer, working in a fast-paced environment, the Senior Technical Support Engineer (TSE) will be responsible for providing first level of Technical Support for various technologies in Ruckus Wireless products to our Enterprise customers. Key Stakeholders : Internal: TAC Managers, TAC...

  • Senior Technical Support Engineer

    4 months ago

    Bengaluru, India Oracle Full time

    The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world’s biggest challenges. ...

  • Senior Technical Support Engineer

    2 months ago

    Bengaluru, India Aryaka Full time

    Description Senior Technical Support Engineer We are looking for a highly skilled and experienced Senior Network and Network Security Technical Support Engineer to join our team. The ideal candidate will possess deep technical expertise in network infrastructure and security, providing advanced support, troubleshooting, and maintenance of our network...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India NetApp Full time

    Title: Technical Support Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 126255 Job SummaryWe at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Sound of the Sun Full time

    Role: IT Support Engineer (Freelancer)We are looking freelanceIT Support Engineer.The IT Support Engineer will be part of the team providing IT support to more than 10 departments and serving over 120 users in Europe. The role involves coordinating with the other team, maintaining IT infrastructure, providing technical support, and assisting in IT projects...

  • Senior Technical Support Engineer

    4 months ago

    Bengaluru, India Lenovo Full time

    Description and Requirements Senior Service Desk Engineer (I) Job Responsibilities Proficient in the use of common office applications desktop operation and maintenance, in English through telephone, e-mail, online communication and other work to provide IT technical support and services to the user, including but not limited to: 1. Provide...

  • Technical Support Engineer

    1 week ago

    Bengaluru, India Lenovo Full time

    Job ResponsibilitiesProvide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software.Managing daily operational and maintenance tasks, including Windows OS and Office365 fields,...

  • Senior Technical Support Engineer

    2 weeks ago

    Bengaluru, India HID Full time

    An Amazing Career Opportunity for Senior Technical Support EngineerLocation: Bangalore, India (Hybrid) OR Mumbai, IndiaJob ID: 30852Position Overview:With minimal supervision, the Technical Support Engineer is responsible for assisting and supporting HID business development/sales personnel, channel partners, and end-users with all HID IAM products by...

  • Technical support Engineer

    4 months ago

    Bengaluru, India LogiCoy, Inc. Full time

    Role: Technical support EngineerYears of Experience: In an approximate range of 2 to 6 years.Key Skills: Technical Support, Healthcare, Troubleshooting, US timing, EMR and Pharmacy Integration.Location: Bangalore, India and Continental US Candidate must have min 2-4 years of experience in Technical support using different support channels like Chat, Email,...

  • Senior Technical Support Engineer

    2 months ago

    Bengaluru, India Broadcom Inc. Full time

    Please Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: As a Technical Support Engineer, you will be responsible for resolving customer technical...

  • Technical Support Engineer

    1 week ago

    Bengaluru, India Lenovo Full time

    Job ResponsibilitiesProvide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software. Managing daily operational and maintenance tasks, including Windows OS and Office365 fields,...

  • Technical Support Engineer

    1 week ago

    Bengaluru, India Lenovo Full time

    Job Responsibilities Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software. Managing daily operational and maintenance tasks, including Windows OS and Office365...

  • Technical Support Engineer

    1 week ago

    Bengaluru, India Lenovo Full time

    Job ResponsibilitiesProvide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard software. Managing daily operational and maintenance tasks, including Windows OS and Office365 fields,...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Sound of the Sun Full time

    Role: IT Support Engineer (Freelancer)We are looking freelance IT Support Engineer. The IT Support Engineer will be part of the team providing IT support to more than 10 departments and serving over 120 users in Europe. The role involves coordinating with the other team, maintaining IT infrastructure, providing technical support, and assisting in IT...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Sound of the Sun Full time

    Role: IT Support Engineer (Freelancer)We are looking freelance IT Support Engineer. The IT Support Engineer will be part of the team providing IT support to more than 10 departments and serving over 120 users in Europe. The role involves coordinating with the other team, maintaining IT infrastructure, providing technical support, and assisting in IT...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India Sound of the Sun Full time

    Role: IT Support Engineer (Freelancer) We are looking freelance IT Support Engineer. The IT Support Engineer will be part of the team providing IT support to more than 10 departments and serving over 120 users in Europe. The role involves coordinating with the other team, maintaining IT infrastructure, providing technical support, and assisting in IT...

  • Senior Technical Support Engineer

    2 weeks ago

    Bengaluru, India Tranzeal Incorporated Full time

    Job Title: Technical Support Engineer - Prisma CloudLocation: Bangalore, IndiaDuties:Provide technical services around Prisma Cloud technologies, troubleshooting and best practices observations to customersManage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely mannerSkills:Strong Linux SysAdmin...

Senior Technical Support Engineer

4 months ago

Bengaluru, India Okta, Inc. Full time
Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.Join our team We’re building a world where Identity belongs to you.JOB PURPOSEThe Senior Technical Support Engineer is an articulate and seasoned technical guru who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments across heterogeneous operating environments. If you have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a dynamic, high growth, learning environment, this role is for you.DUTIES AND RESPONSIBILITIESProvide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Okta service.Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.Exceed customer expectations on response quality, timeliness of responses and overall customer experience.Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.Collect information and document bugs with Engineering for product issues that are impacting customers.Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.Create process or troubleshooting documentation in the support knowledge base.Deliver against customer experience and efficiency targets.Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.EXPERIENCE WE ARE LOOKING FORBA/BS/MS in Computer Science, Management Information Systems, or related discipline.8+ years of enterprise technical software support, customer support, system administration or related customer facing role.Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies, DMZ, Load balancers and IIS.Cross-platform OS knowledge (Linux, Mac OS X, Windows)Skill in troubleshooting network problems and discussing network design as it pertains to systemsProviding Linux OS and Windows Server administration skills to maintain, manage, administer access, control and perform upgrades of the server infrastructure supporting all business and infrastructure host.Installing and hardening Linux operating systems and for applying security and recommended patches on a regularly scheduled basisPerforming system modifications to accommodate hardware and OS version upgrade.Real passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment. Ability to learn new technologies quickly. Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)Ability to work independently with little direct supervision and as a part of a team. Excellent analytical and organizational abilities. Ability to remain calm, composed and articulate when dealing with tough customer situations.Salesforce or a similar CRM ticketing systemDESIRED SKILLS/EXPERIENCEExperience supporting Identity Access Management solutions. Experience supporting LDAP, SSO, SAML, or WS FederationExperience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc.Experience supporting n-tier web applications. Experience supporting REST APIs. MCSE with concentration in Active Directory 2008 R2 or higherBasic scripting skills (BASH, Python, etc.)Understanding of infrastructure administration SSH and RDP and automationSound knowledge of Linux/Unix architectures and debuggingBasic knowledge of PKICertifications: Okta Certified Profession and Okta Certified Administrator, MCSE, AWS and/or Azure certifications

#LI-Onsite#LI-MT1What you can look forward to as an Full-Time Okta employeeAmazing BenefitsMaking Social ImpactFostering Diversity, Equity, Inclusion and Belonging at OktaOkta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today .