Travel Consultant

2 weeks ago

Ahmedabad, India Technomine Full time

JOB DESCRIPTION


Travel Consultant – Travel Industry


Location: Gujarat (CG Road, Ahmedabad)


About Technomine:


Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Travel Industry, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. ()

We are looking for someone with experience in managing a team of customer service agents (international customers) to join & be part of a new growing team with excellent career growth opportunities in near future. Summary of the job description and our expectations from candidates who apply follows below:


Job Summary: As a Travel Sales Executive for the UK and US processes, you will be responsible for driving sales, managing customer inquiries, and providing personalized travel solutions to our clients. You will work closely with customers to understand their travel needs, recommend suitable options, and close sales. The ideal candidate should have a passion for travel, excellent communication skills, and a proven track record in sales.


Key Responsibilities:

  • Handle inbound and outbound sales inquiries for UK and US-based travel processes.
  • Build and maintain relationships with clients by providing exceptional customer service.
  • Understand client requirements and recommend appropriate travel packages, accommodations, flights, and other related services.
  • Achieve and exceed sales targets and key performance indicators (KPIs).
  • Upsell additional travel services and products to enhance the customer experience.
  • Provide accurate and timely information to clients regarding travel arrangements, pricing, and policies.
  • Collaborate with team members to achieve overall sales goals and business objectives.
  • Stay up-to-date with industry trends, competitive products, and market conditions.
  • Resolve customer issues and concerns promptly and professionally.
  • Maintain detailed records of customer interactions and sales activities in the CRM system.


Qualifications:

  • Proven experience in travel sales, preferably with a focus on the UK and US markets.
  • Strong knowledge of travel products, services, and destinations.
  • Excellent communication and negotiation skills.
  • Ability to work independently and as part of a team.
  • Proficiency in using CRM software and other sales tools.
  • High level of customer service and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Flexibility to work in shifts to cater to different time zones (UK & US).


Preferred Qualifications:

  • Bachelor’s degree in Travel, Tourism, Business, or a related field.
  • Experience with GDS systems (e.g., Amadeus, Sabre) is an advantage.
  • Understanding of travel regulations and policies in the UK and US.


What We Offer:

  • Competitive salary and commission structure.
  • Opportunities for career growth and development.
  • A dynamic and collaborative work environment.
  • Leave Encashment
  • Star Performer Bonus
  • Attendance Bonus


Job Type: Full-time


Benefits:


  • Flexible schedule
  • Food provided
  • Leave encashment
  • Provident Fund


Schedule:

  • Night shift
  • UK shift
  • US shift


SHIFT TIMINGS - 8:30 PM to 05:30 AM / 10:30 PM to 07:30 AM /07:00 PM to 04:00 AM /05:00 PM to 02:00 AM


Supplemental Pay:


  • Commission pay
  • Performance bonus


Experience:


  • Travel Sales: 1 year (Required)


Language:


  • English (Required)


Work Location: In person

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