Senior Resolution Coordinator

6 days ago

Chennai, India Walmart Global Tech Full time
Role : Senior Resolution Coordinator / Customer Support
Experience: 1 Year to 3 Years in Customer Care / Relevant Domain
Interview Date : 26th and 27th November 2024
Contact Person: Pradeep Kumar
Interview Time – 08.30 AM to 10.30 AM ( Have to be in office between the timings )
Walk - in Location – Walmart Global Tech, 3rd floor, Tower -B, Cactus , TECCI Park, 173,
Old Mahabalipuram Road, Sholinganallur, Chennai, Tamil Nadu – 600119
What you'll do:
As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
What you'll bring:
1 Year - 3 years of relevant Customer Service experience
Excellent written and verbal communication skills
Able to interact professionally with customers.
Ability to manage multiple tasks simultaneously.
Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
Adhere to quality, compliance guidelines and SLA’s
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word)
Successful completion of mandatory training
Should be flexible work in a 24/7 work environment with rotating weekly time off.
Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
Any graduation

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