Customer Solutions Advisor

The Customer Solutions Advisor, Sports is a customer facing technical and workflow specialist focused on Vizrt’s sports portfolio including Viz Libero, Viz Arena, and the broader Vizrt ecosystem. This role works directly with sports broadcasters, leagues, federations, production companies, venues, and digital sports platforms to help them achieve measurable outcomes such as enhancing storytelling, improving analysis, and creating more engaging sports content across broadcast, digital, and in venue environments.  The ideal candidate is outcome driven and has a strong passion for sports, a good understanding of how sports productions operate, hands on Vizrt experience, and the ability to connect technology capabilities to real world value. This role can be based anywhere in the APAC and requires frequent travel, including nights and weekends.  Requirements Customer Engagement & Advisory   Participate in discovery sessions with sports broadcasters, leagues, and production teams to identify customer goals, outcomes, and success criteria.  Focus on customer objectives such as increased fan engagement, workflow efficiency, or production flexibility and design solutions that deliver measurable results.  Translate customer goals into clear workflows and solution recommendations that connect technology to value.  Help customers define what success looks like and ensure Vizrt’s sports solutions can meet and exceed those goals.  Provide workflow guidance related to live sports production, analysis, AR graphics, and data driven storytelling.  Build long term relationships with producers, analysts, technical directors, operators, and engineering teams.  Solution Design & Sports Workflow Support  Design or support the design of complete workflows using Viz Libero, Viz Arena, Viz Engine, and other Vizrt tools to deliver outcome focused solutions.  Create solution diagrams, integration plans, and workflow outlines that demonstrate how technology achieves customer goals.  Ensure proposed solutions fit modern sports production needs across broadcast, streaming, and in venue applications.  Collaborate with Product Management, Cloud teams, and Professional Services on advanced opportunities and integrations.  Demonstrations & Presentations  Deliver engaging, hands-on demonstrations of Viz Libero, Viz Arena, and related solutions that clearly communicate business impact and audience value.  Highlight how Vizrt tools support storytelling, pregame analysis, live commentary, fan engagement, and post-game review.  Conduct remote and on-site sessions with production teams, coaches, analysts, and technical operations.  Sales Partnership  Partner with Sales to position Vizrt solutions in terms of customer outcomes and value creation.  Support Sales with technical guidance, competitive insights, and workflow recommendations.  Assist with customer proposals, scopes, and solution outlines that link features to measurable business results.  Identify additional opportunities for customers to expand their use of Vizrt sports solutions.  Cross-Functional Collaboration   Work with Professional Services to plan and support proof of concepts and sports solution deployments based on customer outcomes.  Provide insights to Customer Success teams to ensure smooth onboarding and strong adoption of Vizrt solutions.  Share customer feedback and industry insights with Product Management to guide roadmap decisions.  Participate in sports industry events, demos, and workshops as a technical expert.  Required Experience  Hands on experience with Vizrt solutions including Viz Libero, Viz Arena, or Vizrt real time graphics.  Strong understanding of sports broadcasting, live sports workflows, or production environments.  Proven ability to connect technical solutions to customer outcomes.  Passion for sports and understanding of how major leagues, clubs, broadcasters, and federations operate.  Excellent presentation and communication skills with both technical and non technical audiences.  Strong technical aptitude and willingness to learn continuously.  Fluent in English; Spanish language skills are a strong plus.  Must enjoy watching sports and understand gameplay, rules, and storytelling.  Preferred Qualifications   2+ years in Pre-Sales, Solutions Engineering, Sports Broadcasting, Technical Operations, or related roles.  Experience with player tracking data, sports statistics, AR graphics, or 3D analysis tools.  Familiarity with live production systems such as switching, replay, graphics, or data feeds.  Ability to work in fast-paced live sports environments, including event days.  Competencies   Applied technical understanding of Vizrt sports solutions and workflows.  Ability to translate technology into outcomes that enhance storytelling and viewer engagement.  Strong communication, presentation, and problem-solving skills.  Organized, detail oriented, and able to manage multiple priorities.  Collaborative mindset with Sales, Product, Engineering, and Customer Success teams.  Able to work independently and proactively in customer-facing settings.  Travel Requirements  Ability to travel 25–50% of the time, including nights and weekends.  Ability to travel anywhere in APAC with occasional travel to EMEA and Americas.  Reporting   Reports to: Vice President of Customer Solutions Advisory, Sports  Location   Based in Australia or India  Must have the ability and willingness to travel as required  Benefits Across Vizrt, we all work with our shared purpose in mind; to deliver more stories, better told. That is because we believe that stories have the power to impact not just the audience, but the teller as well. A well-crafted and well-delivered story can change the world. We strive and innovate to deliver the best software-defined visual storytelling tools to the world’s storytellers across broadcast, media, public service, enterprise, not-for-profit, education, health, houses of worship, in fact wherever there is a need to educate, entertain or inform. Because that is what stories do, it is why they are important.  4 billion humans see the stories that our customers tell every day. So, for us diversity is not an optional objective, it is a simple reality. Our customers’ customers are diverse, our customers are diverse, Vizrt gains strength from being diverse It is true that we hold our diversity to be essential, it is something we constantly nourish and pay attention to, but it is not something we take for granted. We do not tolerate discrimination or harassment. We champion inclusion and we value each other’s stories, and we relish their telling Recruitment Process    Recruiter Screening  Team Interview  Case Interview Final Interview