Lead-Service Management_1710

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Roles/ResponsibilitiesDrive Global Infrastructure technical response to major incidents, establishing command and control through the entire incident lifecycleDrive collaboration of multiple technology skill sets via technical bridges and use of WAR roomsAuthoritatively and confidently guide Major or potential major  incidents to resolution; to make decisions on under pressing circumstances, that may have production impacting implicationsProvide updates in line with the agreed communications processesBuild and Develop relationships from both a customer and technical point of view, driving global interaction with stakeholders and partnersMust be able to multitask in a stressful environmentWork with other teams to identify improvement opportunities and ensure end-to-end success of the Incident Management processManage the operational support and oversee remediation activities with designated extended managed service providersPerforms other work related duties as assignedWorking knowledge of relevant technologies (e.g., Windows and Unix platforms, voice and data networks, LAN/WAN, security infrastructure, etc.)Helping to create business aligned support of the Incident Management processExperience with the ITSM ticketing tools such as Remedy/Service Now/HPSM for incident/ticket logging, updates & resolution.Familiarity with basic AI tools is considered an advantage.Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.Join us. Let's care for tomorrow.Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.