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Application support specialist L2

4 months ago

Gurgaon, India dbschenker Full time
Your tasks

Key tasks & responsibilitiesn Maintains application support processes, and checks that all requests for support are dealt withaccording to agreed proceduresn Prioritizes, diagnoses and resolve incidents using ITSM tooln Investigates causes of incidents and seeks resolutionn Facilitates recovery, following resolution of incidentsn Documents and closes resolved incidents/service requests according to agreed proceduresn Initiates and monitors actions to investigate and resolve problems in systems, processes, andservicesn Assists with the implementation of agreed remedies and preventative measuresn Carries out agreed applications maintenance tasksn "Go Live" support after introduction of new solutionsn Ensure proper communication to vendor Managementn Shift-based support model are requiredn Strictly follow and comply with all the rules and regulation on DB Schenker Compliance Guideline.Competencies & Skills Requiredn Good written English and spoken Englishn Willingness to learn, commitment to quality and can deal with complexityzn Innovative thinking and customer services orientedn Good communication skill and team working spiritn Experience of Global Logistics IT application support, ITIL processes including incidentmanagement, problem management and customer service supportn Experiences of mobile simulators, Windows Mobile 6. * handling & testing is a plusn Excellent consulting, interpersonal skillsn Able to work under pressure and time/shift constraintsn Knowledge in Webservices and database is requiredn Knowledge in any of SSH/Putty/Telnet/Unix/Linux/Xml/Html/Jms/Xpath or Xquery/Java or Groovy Script/SQL is a plusn Knowledge in air or ocean freight is an advantagen Knowledge in any TMS/WMS/supply chain application is an advantageRequirementsn Minimum 2 years of relevant working experience in IT, general IT background is requiredn Experience with ITIL Processes is an advantagen Experience in the freight forwarding industry or in an operation's role, project management or freight system managementn Knowledge of Freight business process flows, and freight application business is a plusn The position requires inter-cultural competence & global thinkingn Commitment on the service level agreementn Language skills - fluency in English (written and spoken)

Requirements

Minimum IT College Degree ( or equivalent experience with at least 6 years.

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.