ServiceNow Support Engineer
4 days ago
JOB DESCRIPTION We are currently seeking a App. Software Dev. Sr Prin. Cnslt. to join our team in Hyderabad, Telangana, India. Act as the primary SME for the ServiceNow platform including ITSM, CMDB, ITOM (Discovery/Event/Orchestration), HRSD, CSM, SecOps, GRC, Performance Analytics, and Service Portal/Now Experience. Provide production support: triage incidents, perform root-cause analysis, implement fixes or workarounds, and manage escalations to ensure SLA adherence. Manage platform administration: system properties, scheduled jobs, notification schemes, upgrade readiness, and instance cloning processes. Lead and maintain integrations using IntegrationHub, REST/SOAP web services, MID Server, JDBC, SFTP, and message queues for third-party systems (AD/LDAP, HR/payroll, monitoring tools, CMDB sources). Own CMDB health: reconciliation, discovery schedules, CI relationships, and data quality rules. Support and enhance Service Portal / Now Experience pages, widgets, Virtual Agent bots, and catalog items. Manage security & access: role/permission model, delegated administration, ACLs, and data segregation. Coordinate and execute instance upgrades and patches, perform regression testing, and remediate upgrade impacts. Maintain runbooks, SOPs, knowledge base articles, and technical documentation for repeatable support tasks. Drive continuous improvement: automation (catalog workflows, orchestration), performance tuning, reduction of manual interventions, and adoption of best practices. Liaise with ServiceNow Support / CSM for platform issues, Manage ServiceNow support tickets, and track resolutions and roadmap items. On-call & Shift Expectations Will participate in a rotating on-call schedule; occasional weekend or after-hours support during critical rollouts or incident escalations. Flexible hours during peak season or major go-lives. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
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Technical Support Engineer
1 week ago
Hyderabad, Telangana, India ServiceNow Full timeCompany Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...
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Senior Software Engineer, Servicenow
1 week ago
Hyderabad, Telangana, India ServiceNow Full timeCompany Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...
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Senior ServiceNow Developer
2 weeks ago
Hyderabad, India ServiceNow Full timeJob DescriptionWhat you get to do in this role: We’re looking for a passionate storyteller and a strong problem-solver to help customers unlock the power of ServiceNow’s App Engine, and Workflow Data Fabric (WDF) & AI. As part of the DemoHub team, you’ll collaborate with product teams, Solution Consultants to create outcome-driven demonstrations...
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ServiceNow - AI Solution Consultant - LLM
5 days ago
Hyderabad, India ServiceNow Full timeDescription :Company Description :It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent...
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Hyderabad, India ServiceNow Full timeDescription :Company Description :It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent...
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Hyderabad, India ServiceNow Full timeDescription:It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform...
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Staff Software Engineer- ServiceNow platform
2 weeks ago
Hyderabad, India ServiceNow Full timeJob DescriptionWhat you get to do in this role: Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery...
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Servicenow Developer, Application Security
2 weeks ago
Hyderabad, Telangana, India ServiceNow Full timeCompany Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform...
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Hyderabad, India ServiceNow Full timeDescription :It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform...
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ServiceNow - Product Manager
5 days ago
Hyderabad, India ServiceNow Full timeCompany Description :It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
