Aged Care Navigation Specialist

At Bethanie, we believe in empowering our people to make a real difference. We’re committed to attracting the brightest talent to deliver the best possible outcomes for our residents and clients, enhancing the experience of ageing with compassion and purpose.  We have an opportunity for an Aged Care Navigation Specialist to join our People and Transformation team. Reporting to our Aged Care Navigation manager, you’ll be part of a collaborative, supportive team.   12 month fixed-term role covering parental leave  Working full-time hours, based at our West Perth office  Flexible working arrangements, including working from home  We attend the office (or site) a minimum of three days per week  About the role:   The Aged Care Navigation Specialist (ACNS) will be empowered to provide information, support and advocacy to all customers as they navigate the complex aged care system. The ACNS works with customers to understand their needs, identify available options, and make informed choices about their care. Duties will include:  Provide customers the information and assistance they require about the aged care system, including eligibility requirements, services and supports across the continuum of aged care  Manage waitlists and vacancy boards in Epicor (CRM system), including working closely with Home Care, Village and Facility Managers, including looking at Home Care as an interim option for customers on a waitlist  Engage and develop strong relationships with internal teams ibcluding Customer Engagement Nurses, Case Managers and other healthcare professionals, to facilitate and optimise the client / resident onboarding process  Monitor and communicate changes in legislation that affect subsidies and/or funding  Review the NSAF and / or Integrated Assessment Tool, including identifying the prospective AN-ACC classification, and highlighting any concerns in the delivery of care and services either in the customer’s home or in one of our Villages or Facilities.  About you:   You are a highly experienced customer service professional and bring a strong understanding of the aged care industry. You can relate to a diverse range of stakeholders and have:  Ability to develop relationships with our clients / residents, their families / representatives, and staff  Excellent customer service skills, a passion for the wants, desires and need of older Australians  Excellent verbal and written communication skills  Strong understanding of MS Office suite of products as well as database/CRM software  Ability to work independently and autonomously, but also as part of a team  Knowledge of Home Care funding programs, Medicare claims, AN-ACC classification and the My Aged Care Service and Support Portal is desirable  Working with Bethanie  At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits: Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking – increasing your take home pay  Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year  Culture benefits: Rewarding career with a supportive culture; team events and an annual awards night A rewarding career with a supportive culture and a focus on flexibility and work life balance  To Apply   Please click on apply to upload your resume and brief cover letter before the closing date of 5 December. Our application process will include a questionnaire to finalise your application. If you require any further information, please contact our Talent Acquisition team for a confidential discussion on 131 151 .   Attachments: - Aged Care Navigation Specialist (ACNS) Position Description.pdf