Associate

3 weeks ago

Bengaluru, Karnataka, India MSI Services Pvt Ltd Full time

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - "Associate - Training Facilitator" within our business operations in Bangalore, India.

Roles and Responsibility


• Orientation for New Hires – 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication and customer service trainings


• Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on-boarding & uploading the assessment under their training log


• Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams


• Coordinating & creating cross trainings within MSI BPO Teams.


• Creating, Assigning & Coordination of Refresher Trainings, Product based, Customer service & Other Trainings


• Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar)


• Perform additional duties as required and or requested.

Desired Candidate Profile


• Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training


• Strong attention to detail and has ability to learn quickly.


• Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc.


• Excellent written and verbal communication skill must be able to create content and prepare reports


• Ability to work independently and in a team environment.


• Demonstrate sound work ethics.


• Flexible to work in shifts

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