Front Office Specialist

3 weeks ago

Bengaluru, India Infosys Full time

Role- Front Office Support Consultant & LeadLocation: Bangalore/Pune/Hyderabad/Chennai/Remote- Key Responsiblities- Manage and maintain on-premises Exchange 2019/SE servers, Hybrid, M365 EXO, Proofpoint Email Protection.- Configure and manage email security solutions like Proofpoint email protection/SER (secure email relay) and ensure the policies/rules are reviewed periodically.- Knowledge in ITIL process. Use ServiceNow for ticketing and incident/Service request/Change management.- Key Responsibilities and Key performance indicatorsThe SCD Front Office Resource will be responsible for doing production support for TS/BidFX.- Perform heath checks for both systems.- Work closely with vendors and business.- Enable broker onboarding- Support incidents- Support enhancements.- Co-ordinate with various IT teams to ensure systems are up and running as per SOP.- Participate in DR and BCP activities.- Participate in Audit and yearly upgrades.- To support in shifts for US and UK Market.Mandatory S-Technical Skill 1- Experience in supporting third-party and internal applicationsTechnical Skill 2- Experience in trading applications (e.g., Trading Screen, BidFX) or other trade execution systemsTechnical Skill 3- Monitoring batchesTechnical Skill 4- Ability to write SQL queries for troubleshootingDomain Skill 1- Business domain knowledge of equities, FX, and derivativesDomain Skill 2 - Trade flow and compliance knowledgeEducational QualificationAny Graduate (Preferably graduated in IT)ExperienceMinimum 10 years’ experience in application/production support

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