HCLTech | Linux Cloud
2 weeks ago
Linux Cloud - Solution Engineer
Experience: 9 to16 Years
Location: Bangalore / Noida
Skills/Certification
- Certification and In-depth knowledge Linux RHCE (Design/Sizing, Adminstration, Troubleshooting, Installation and Implementation)
- Certification and In-depth knowledge Vmware (Design/Sizing, Adminstration, Troubleshooting, Installation and Implementation)
- Certification and In-depth knowledge Cloud Azure / AWS (Design/Sizing, Adminstration, Troubleshooting, Installation and Implementation)
- Expert knowledge with server, blade server hardware or hyper converged infrastructure (DELL VXrail, Cisco Hyperflex preferred) for design and sizing solutions.
- Good / Strong knowledge of industry standard Network Access Control technologies (preferably Cisco ISE and Aruba Clearpass)
- Good / strong knowledge and experience with system resources in hyper converged environments such as SAN/NAS , dynamic system resource allocation and backup solutions
- ten or more years of previous working experience as a Senior System Engineering or Administrator
- 3-5 years’ experience in System Architecture / Solution Design / implementation
- Higher-level problem-solving skills with focus on troubleshooting issues in complex production environments
- Ability to author quality technical documentation
- Ability to effectively lead and prioritize multiple projects simultaneously
- Ability to lead a technical team (as part of complex projects)
- Ability to present at senior management level and during customer sessions
- Strong written and verbal English communication skills
- Willingness to learn new technologies and software, being innovative (thinking outside of the box and questioning the norm).
- An excellent team player with commensurate communication and collaboration skills, with experience of working in a global environment with team members in diverse locations.
Tasks / Activities:
- Assist pre-sales engagement (for large/complex) deals working with Verizon Operations, Planning and Design ("OPD") as required in addition to proactively engaging with sales as needed acting as a champion for SSM FX's within the sales pursuit process.
- Design premise-based or virtualized solutions consisting of NAS/SAN storage, backup, cloud technologies, Managed DDI, Monitoring, Antivirus, operating systems such as Windows or Linux, and database technologies.
- Direct communication and interaction with customers or their representatives during pre / post sales process, during implementation, and throughout operation of solutions going forward.
- Analyze business requirements , identify risks, and collaborate with functional teams and business users to deliver flexible, innovative, and cost effective solutions while meeting business needs.
- Deliver complex environments and configure hardware and software in accordance with business requirements while remaining aligned with security and compliance standards.
- Creating and maintaining solution documentation based on project requirements.
- Act as a technical lead , coordinating activities and projects within the department.
- Continuously improve service availability, security and reliability, in accordance with industry best practices.
- Maintain and develop operational procedures as part of a professional transfer of the solutions to operations.
- Build and maintain relationships with critical functional teams and suppliers.
- Provide escalation and operational support for Advanced Support.
- Coordinating outage response and associated activities by communicating with stakeholders which may include close communication with the impacted customer.
- Proactively monitor system performance and resource usage as an input to ongoing capacity planning
- Collaborate with other teams and team members to develop automation strategies and deployment processes.
- As a subject matter expert, mentor and become a training resource for less experienced system administrators as required.
- Direct communication, interaction and liaison with customers or their representatives during pre / post sales process but also during implementation and operation of solutions going forward.
- Presales
For further explanation - detailed / Micro level for solutions in the area of servers, storage, virtualization, cloud, containers, backup
- Communication with VZ Solution Engineering, Sales, Professional Services and customers / prospects to collect customer requirements
- High level solution design (including cooperation with software and hardware vendors and other 3rd parties)
- Cost estimation (including collection of vendor quotes for HW, SW and vendor support
- Postsales
- Low level design
- Bill of materials creation
- Infrastructure purchase
- Implementation
- Configuration of hardware and software components
- Development of bespoke monitoring
- Functional testing
- User acceptance testing
- Proof of concept
- Transition to Operations
- Addition of device information to asset database
- Monitoring configuration
- Creation of documentation for Operations staff
- Knowledge transfer sessions
- Operations
- SME (subject matter expert, Tier 4 escalations)
- Maintenance of Operations documentation
- Training of Operations staff
- Recurring task automation to save human resources
- Continual Improvement of solutions
- Reporting
- Report development
- Database queries for ad hoc reports
- Recurring reports
- Handover of reports to end users
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