Salesforce Service Cloud Specialist

3 weeks ago


Bengaluru, India WiseAnalytics.io Full time

Position Overview: We are seeking an experienced Salesforce Service Cloud Specialist to drive the implementation and optimization of our customer service operations through Salesforce Service Cloud solutions.

Key Responsibilities:

  • Solution Implementation & Management Design and implement end-to-end Service Cloud solutions
  • Manage and optimize customer support and service processes
  • Configure case management systems and automated workflows
  • Develop and maintain service analytics dashboards
  • Technical Configuration Customize Service Cloud features based on business requirements
  • Set up and maintain knowledge bases and community portals
  • Configure service console applications and Lightning components
  • Implement automation tools and process builders
  • Integration & Development Integrate Salesforce with external systems and APIs
  • Develop custom applications using Python and Django (where applicable)
  • Configure CTI integrations and omni-channel routing
  • Implement and maintain data synchronization processes
  • Stakeholder Management Collaborate with business teams to gather and analyze requirements
  • Provide training and support to end users
  • Create documentation for processes and configurations
  • Advise on best practices and solution optimization

Required Skills & Qualifications:

  • Minimum 3+ years experience with Salesforce Service Cloud
  • Salesforce Service Cloud Consultant certification
  • Strong expertise in Service Cloud configuration and customization
  • Proficiency in Salesforce Apex, Visualforce, and Lightning Web Components
  • Experience with data modeling and integration strategies
  • Excellent problem-solving and analytical skills

Preferred Qualifications:

  • Python and Django development experience
  • Additional Salesforce certifications (Platform Developer, Application Architect)
  • Experience with CTI and telephony integrations
  • Knowledge of agile development methodologies


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