Customer Experience Manager
2 weeks ago
Job Description Identify and resolve pain points in the customer journey, proactively implementing solutions to reduce friction. Customer Advocacy & Escalation Management: Act as a customer advocate, representing customer needs and priorities in internal meetings and decision-making. Handle escalated issues, ensuring timely resolution and effective communication with customers. Develop a structured escalation management process that ensures issues are resolved promptly and prevent recurrence. Metrics & Reporting: Track key performance indicators (KPIs) related to customer satisfaction, response times, resolution times, and other metrics. Provide regular reports to senior management, highlighting trends, insights, and recommendations for improvement. Set and monitor customer service goals to ensure continuous improvement.
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Customer Care Executive
2 weeks ago
Bengaluru, India Customer Care Executive Full timeManaging incoming calls and customer service inquiries - Provide information about products and services, take/cancel orders, and record details of complaints - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken - Follow up to ensure that appropriate actions are taken on customer...
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Customer Experience Manager
1 week ago
Bengaluru, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
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Customer Experience Manager
1 week ago
Bengaluru, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
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Customer Experience Manager
3 days ago
Bengaluru, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
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Customer Experience Manager
2 days ago
Bengaluru, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
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Customer Experience Manager
2 days ago
Bengaluru, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
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Customer Experience Manager
1 day ago
Bengaluru, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
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Customer Experience Manager
1 week ago
Bengaluru, Karnataka, India ZARA Full time ₹ 4,00,000 - ₹ 6,00,000 per yearBeing a CEM, the roles and responsibilities are:To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.Improve customer service experience, create engaged customers and facilitate organic growth.Take ownership of customer issues and...
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Customer Experience Manager
1 day ago
Bengaluru, Karnataka, India Hewlett Packard Enterprise Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Experience ManagerThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...
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Customer Experience Manager
3 weeks ago
Bengaluru, India Total Environment Building Systems Pvt Ltd Full timeAreas of Accountability: To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over duesDeliverables: customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win...
