Technical Support Manager

2 months ago

Mumbai, India Azilen Technologies Full time
Job purpose:Design & implement the best-engineered technical solutions using the latest technologies and tools.

Who you are:Act as the primary point of contact for corporate clients, delivering timely, professional support and ensuring seamless on-site service as needed.Manage the production environment by continuously monitoring system health and availability, adopting a holistic approach to application and infrastructure performance.Collaborate with internal technical teams to meet client needs, facilitate on-site support, and troubleshoot product or infrastructure-related issues effectively.Oversee and track support tickets, ensuring compliance with SLAs and prompt issue resolution.Ensure client satisfaction through consistent communication, proactive issue identification, and prompt resolution.Maintain detailed documentation of client issues and their resolutions, contributing to process improvements and reducing the recurrence of problems.Participate in the deployment and management of large distributed applications in production and staging environments.

Educational Qualification

Bachelor’s degree in CE/IT/ECE engineeringAny professional certification in area like Linux, AWS, Azure, Security, IoT etc. would be advantage

Required Skills and Qualifications

5+ years of hands-on experience in Technical/Application Support for corporate clients.Strong communication and interpersonal skills, with the ability to collaborate effectively with both clients and internal teams.Excellent problem-solving abilities, with a client-focused approach to ensure high levels of satisfaction.Proficiency in using ticketing systems and adhering to customer service best practices.Ability to remain composed under pressure and manage multiple client issues simultaneously.Hands-on experience with Linux, cloud infrastructure, networking, and application troubleshooting.Basic understanding of programming concept, API workflow and any database administration.Proficient in utilizing remote support tools and techniques to resolve issues efficiently.Strong organizational skills to manage client accounts, track support cases, and ensure timely resolutions.·Proven experience in Incident Management, with proactive communication skills for engaging internal stakeholders and corporate clients.·Good to have experience in IoT or Telecom Domain

Location:

Mumbai (Andheri)

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