Senior Data Analyst-Payments

About the Role We are seeking a Senior Data Analyst to join our dynamic Payments team. This individual will be tasked with investigating and developing solutions to track, monitor, and enhance our payment ecosystems. They will diagnose and proactively address emerging patterns, executing a strategy aimed at delivering an improved consumer and partner experience. The ideal candidate is analytically driven, detail-oriented, and possesses advanced problem-solving skills. They must have a deep understanding and experience in payments data, as they will collaborate closely with Product Managers and Operations teams to provide insights and performance-related details. What you'll be doing: Identify opportunities for improvement within our payment services, effectively communicating with product management and engineering teams  Lead the identification of issues and incidents, conduct business impact analysis, and engage with the wider team for resolution  Focus on optimising processing costs to deliver a positive impact on payment processing expenses  Oversee end-to-end payment processes and requirements, while contributing insights to develop world-class billing products and processes  Collaborate with internal teams to identify and implement strategies to accommodate evolving consumer payment preferences  Engage with internal and external partners to identify optimisation opportunities and contribute to building a world-class subscription payment processing and billing platform  Collaborate closely with the Payment Protection team to monitor fraud/risk patterns and minimise chargeback losses. We're excited if you have: 8 years of experience as an Analyst, Consultant, or in a related occupation  Quantitative analysis, including interpreting large, structured data and formulating recommendations  Performing data analysis, developing strategies, driving implementation, and delivering post-launch performance results  Strong proficiency in SQL, Hive QL, and Hadoop for data extraction and query optimization  Hands-on experience in visualization using Tableau or similar statistical/reporting packages  Proficiency in Python and Shell as scripting languages (preferred)  Advanced skills in MS Excel and MS PowerPoint  Experience in the payments/e-commerce domain  Working with transactional systems, processes, A/B tests, or analytics in a technology company  Real-world experience in Risk Management and Risk Analytics  Exposure to Incident/Escalations processes  In-depth knowledge of the Payment Product domain and Payment Service technical implementation stacks  Working collaboratively with multiple teams internally and externally  Bachelor's degree or foreign equivalent in Electronics Engineering, Mathematics, Statistics, Economics, Operations Research, Computer Science, or a related field  Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.  We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.