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Senior Content Manager

4 months ago

Bengaluru, India Rubick.ai | AI eCommerce Solutions Full time

Job title: Customer Success Manager - Ecommerce

Budget – 8.5 Lakhs (CTC Breakup: 7 Lakhs (Fixed) +1.5 Lakhs (Variable)

Job Location: Bangalore (South), Onsite

Roles and responsibilities:

● Own the P&L for respective e-commerce customers.

● Should understand the content types and services to upsell and cross-sell to existing

customers and drive key account management.

● Working with the Sales team to onboard and integrate new clients

● Reporting the progress of monthly/quarterly deliveries and initiatives to internal and client

teams

● Manage the billings with the customer as per the agreed date vis-a-vis deliverables ●

Overseeing the daily operations of the content team across different types of clients. ●

Ownership of all end-to-end delivery of written content-related projects. ● Being the primary

point of contact for account managers, editors and writers to address any delivery challenges.

● Strategically plan the delivery of large-scale enterprise projects independently

● Client and vendor management skills

● Mentoring teams to deliver as per customer expectations

● Lead using numbers – track performance metrics, drive using analytics, report numbers and

use them to take corrective action and plan future

● Use tools to run NPS, CSAT and related surveys to understand and improve customer

relationships

● Enhancing the department’s and organization’s effectiveness by exploring opportunities for

process improvement and excellence 3

The role is evaluated on:

● Ability to drive the team by metrics, deliver actuals versus targets

● Growth

● Client relationships

● Innovation

● Content writing, and editing experience will be an added advantage

Level:

The Role is in the customer success team, reporting directly to the top management / Head of

Operations of the company.

Competencies needed:

● Total ownership

● Number and metrics orientation

● Strong verbal, written communication and comprehension skills (English) ● Excellent in

coordination between clients, team members, writers, editors, support functions and

stakeholders

● Critical thinking and problem-solving skills

● Excellent time and project management skills

Skills needed:

● Graduate in any field

● Should be from e-commerce background

● English as a first language in school

● 5 to 10 years experience in content and/or coordination in client-facing roles


● Analytics

● Teamwork, initiative and respect for diversity and planning

● Exposure to Customer Success

What’s in it for you?

For starters, imagine working on the needs of leading brands like Amazon, MakeMyTrip, Zoomcar,

Fab India and many others. Call it “accelerated learning”. Now, add something called “technology”

into it- lots of it. Text Mercato has a set of proprietary tools to excel in your role while you learn the

intricacies of the next wave of smart content generation for the connected world. You will be

owning operations that is the revenue generation team of the company, in project deliveries that

are the backbone of digital marketing efforts and ecommerce.

Why Text Mercato?

Text Mercato is one of the few (probably the only one in India) companies in the world working on a

custom-built platform to deliver quality content efficiently at a competitive cost. With expertise in

the field of content creation, it partners with 200+ Indian and international brands like L’Oréal,

Amazon, Edgeverve, Myntra, Housing.com, RBS, MakeMyTrip, etc. Customer satisfaction and

partnering with the client is at the core of the company’s values.