Salesforce Technical Support Engineer

2 months ago

Bangalore, India RingCentral Full time

We're on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash processes.

What You'll Do:

  • Provide technical support to global Quote-to-Cash Salesforce application across Sales organization by resolving production issues as per priority with adherence to SLA.
  • Apply your troubleshooting and debugging skills, along with extensive knowledge of systems, databases, and applications, to determine the root cause of an issue.
  • Adjust your communication style to suit the customer's level of expertise.
  • Manage problem intake and coordinate escalations as needed.
  • Support and triage critical issues, especially those related to integrated system functionalities.
  • Maintain functional and technical knowledge required for supporting multiple business processes within the QTC workstream that includes Lead to Opportunity, Quote to Contract, Orders, Billing, Renewals.
  • Prepare and execute manual data cleanups, enrichments and migrations.
  • Update and document knowledge base articles and system process flows.Work closely and effectively with business stakeholders and development team members for feedback from end users on performance and overall satisfaction.
  • Identify areas of automation on existing processes to increase efficiency.
  • Be up to date with salesforce release features that could add innovation to existing businessprocesses.
  • Use CI/CD experience to pick up support deployment processes established in the Salesforce ecosystem.
  • Work with the platform team to obtain regular reports from all the health check processes in production and highlight the discrepancies.
  • Collaborate with the platform team to validate the impact of Salesforce’s quarterly releases.

What We Need From You:

Technical Proficiency : Salesforce development experience using Apex, SOQL, SOSL ,Flows, Lightning and LWC. Your toolbox should also include a strong command of one or more general-purpose programming languages (Java, JavaScript, or another scripting language).

Database Skills : Hands-on experience with SQL or other databases, demonstrating your ability to manage and manipulate data effectively.

SDLC : Familiarity with the Salesforce Development Lifecycle.

Version Control : Proficiency in using Version Control Systems.

Integration Experience : A proven track record of using Salesforce.com APIs for integrating Salesforce with external systems using connectors, SOAP/REST APIs.

Communication : Exceptional communication skills, ensuring smooth collaboration across teams and with stakeholders.

  • Salesforce Technical Support Engineer

    4 weeks ago

    bangalore, India RingCentral Full time

    We're on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...

  • Salesforce Technical Support Engineer

    4 weeks ago

    bangalore, India RingCentral Full time

    We're on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...

  • Salesforce technical support engineer

    2 months ago

    Bangalore, India RingCentral Full time

    We're on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...

  • Salesforce Technical Support Engineer

    2 months ago

    Bangalore, India RingCentral Full time

    We're on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...

  • Salesforce Technical Support Engineer

    2 months ago

    bangalore, India RingCentral Full time

    We're on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...

  • Salesforce Technical Support Engineer

    2 months ago

    bangalore, India RingCentral Full time

    We're on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...

  • Salesforce Technical Support Engineer

    2 months ago

    bangalore, India RingCentral Full time

    We're on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...

  • Technical Support Engineer

    4 weeks ago

    bangalore, India RingCentral Full time

    We‘re on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...

  • Technical Support Engineer

    4 weeks ago

    bangalore, India RingCentral Full time

    We‘re on the hunt for a Salesforce Technical Support Engineer who not only excels at problem-solving and analytics but also possesses a keen business sense and a knack for technical innovation. Join our dynamic team to play a pivotal role in the Support of Salesforce applications, driving efficiency and transformation in the company’s Quote-to-Cash...

  • Senior Technical Architect

    2 weeks ago

    Bangalore, India HIC Global solution Full time

    Senior Technical Architect - - ExternalJob Summary : We are currently hiring a Salesforce Senior Technical Architect to join our Global Salesforce Practice team in Bengaluru (Hybrid) . This is an exciting opportunity that will allow someone the opportunity to work with multiple regions around the world to design and implement a single business...

  • Salesforce Technical Lead

    2 weeks ago

    Bangalore, India System Soft Technologies Full time

    Salesforce Technical Lead Hybrid in Bangalore Required Qualifications: Bachelor's degree required in Computer Science, Software Engineering, Technology, or in a related field. 7 + years of Experience in technology implementation for full lifecycle enterprise software projects 5 + years of Experience in designing and developing full stack...

  • Salesforce-India | Principal Data Scientist | bangalore

    2 weeks ago

    bangalore, India Salesforce-India Full time

    Hiring for Salesforce IndiaJoining Location : HyderabadExp :   10+ yearsJob Type :  Full TimeLevel : LMTS / PMTSTotal 10 + years of exp with 3+ years of experience in data engineering, with a focus on building data pipelines, implementing RA techniques, and working with large datasets.Experience with machine learning and natural language processing...

  • Salesforce technical architect

    2 months ago

    Bangalore, India Relanto Full time

    Salesforce Technical Architect (10+ years’ experience) Work Location: Bangalore/ Hyderabad /Pune Mandatory Skills: • Experience in Implementing Salesforce applications using Sales Cloud, Service Cloud, Community Cloud, Call Center, Chatter, Einstein & App-exchange applications. • Extensive experience in Salesforce configuration and development...

  • Salesforce Technical Architect

    2 months ago

    bangalore, India Relanto Full time

    Salesforce Technical Architect (10+ years’ experience) Work Location: Bangalore/ Hyderabad /PuneMandatory Skills:• Experience in Implementing Salesforce applications using Sales Cloud, Service Cloud, Community Cloud, Call Center, Chatter, Einstein & App-exchange applications.• Extensive experience in Salesforce configuration and development including...

  • Salesforce Technical Architect

    2 months ago

    Bangalore, India Relanto Full time

    Salesforce Technical Architect (10+ years’ experience) Work Location: Bangalore/ Hyderabad /Pune Mandatory Skills: • Experience in Implementing Salesforce applications using Sales Cloud, Service Cloud, Community Cloud, Call Center, Chatter, Einstein & App-exchange applications. • Extensive experience in Salesforce configuration and development...

  • Salesforce Service Cloud Technical Lead

    3 weeks ago

    Bangalore, India Motorola Solutions Full time

    Job Description We are looking for a motivated and enthusiastic Salesforce Technical Lead to join our Digital Experiences and Architecture group alongside talented Salesforce developers, architects and QA engineers. As the Salesforce Service Cloud Technical Lead, you are a key member of the Customer Support IT Engineering scrum team working on the...

  • Senior Technical Lead

    2 weeks ago

    Bangalore, India Coders Brain Technology Private Limited Full time

    About us : Coders Brain is a global leader in its services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise and a global network of innovation and...

  • Salesforce Technical Architect

    6 months ago

    bangalore, India Relanto Full time

    Salesforce Technical Architect (10+ years’ experience)Work Location: Bangalore/ Hyderabad /PuneMandatory Skills:• Experience in Implementing Salesforce applications using Sales Cloud, Service Cloud, Community Cloud, Call Center, Chatter, Einstein & App-exchange applications.• Extensive experience in Salesforce configuration and development including...

  • Technical Director

    2 weeks ago

    Bangalore, India Hiring Cliq Consultancy Services Full time

    Job Title : Technical Salesforce DirectorLocation : BangaloreJob Type : Full-TimeExperience Level : : Btech/Mtech/MBA/MCAImmediate - 30 days joiners are preferredWork Location : On-site (5 days per week)Responsibilities :As the Technical Salesforce Director, you will be responsible for :- Designing and developing Salesforce workflows and user interfaces...

  • Salesforce Technical Architect

    3 months ago

    bangalore, India Relanto Full time

    Salesforce Technical Architect (10+ years’ experience) Work Location: Bangalore/ Hyderabad /Pune Mandatory Skills: • Experience in Implementing Salesforce applications using Sales Cloud, Service Cloud, Community Cloud, Call Center, Chatter, Einstein & App-exchange applications. • Extensive experience in Salesforce configuration and development...