Current jobs related to Complaints Analyst - sany - ZENEX STAFFING SOLUTIONS PRIVATE LIMITED

Location: Remote

Duration: Contract

Responsibilities of DigitalAlliance

• Responsible for providing support for customers thatsubmitted complaints through different channels by investigatingtroubleshooting and responding to complaints if necessary.
• Manage prioritizeand respond to Tier 2 issues inquiries and escalations.
• Communicate withinternal and external stakeholders in an effective tactical andempathetic manner.
• Set a high bar for support analysts within theorganization by setting an example through performance and workethic.
• Takeownership of processes or act as a Subject Matter Expert (SME) toanalyze and understand existing workflows.
• Identify gaps in processes and proposeactionable improvements to enhance efficiency.
• Proactively lead efforts tostreamline operations and boost productivity.
• Play a key role in shaping andoptimizing internal processes for sustainable growth and success.
• Represents the voiceof our customer in proactively driving impactful changes acrossworkflows policies and tools by succinctly relaying customerfeedback in escalations to internal support teams and Complaintsleadership.
• Investigate and respond to regulatory complaintssubmitted by customers to regulators with adherence to specifiedSLAs and quality standards.

Requirements for DigitalAlliance

• Minimum of 2 years of relevant experience in financialservices technology and/or customer support
• Must have account management experience Trustand Safety background experience in handling concerns related toscams and social engineering attacks Complaints
• Must have Compliance orRegulatory background Fraud or Disputes Risk
• Must have a Fraud/AccountInvestigation experience Chargeback Claw back and Strong analyticalskill in reviewing customers accounts. Access
• Must have Account Managementexperience background in troubleshooting iOS Android Web PC/Laptop)which is very important in probing CX complaints of general Unableto Login complaints
• Must have Crypto experience gained in a Crypto companyor through personal trading Experience with different channels ofsupport including voice email social and/or chat.
• Fantastic communication skills inorder to operate globally across multiple departments andstakeholders.
• Flexible and adaptable to meeting the evolving needs ofa highgrowth and fast paced organization.
• Must be able to read write and speak inEnglish.
• Plan andprioritize work in a resourceful and effective manner that allowsyou to meet commitments
• Must work in a defined shift as required by thebusiness.
• LanguageRequirements English and French