Service Delivery Manager

4 weeks ago

Bengaluru, India IO Full time
Job Summary
Our Client has an opportunity available for a Japanese N2/N3 Certified Service Delivery Manager in the Day 2 Operational Services (D2OS) team. This position will be focused on providing operational oversight on service delivery for D2OS clients and assisting with all aspects of multiple high-priority engagements. Service delivery typically includes incident, request, problem, and change management, and might include other processes as needed.This position will include an on-call rotation schedule to provide 24/7 support for clients’ Critical issues (Major Incident Management process).
Job Responsibilities/Essential Functions/Competencies
Provide operational oversight to multiple D2OS Clients.
Customer-facing for assigned clients for daily operations.
Attending all internal and external meetings related to assigned clients.
Participate in Onboarding new clients to operational readiness.
Experience in ITIL Service Management practices, including Incident, Change, Request, and Problem Management.
Daily review of all incidents, changes, requests, problems, and all D2OS monitoring tools for assigned clients.
Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned clients.
Prepare and conduct Weekly Operations meetings for all assigned D2OS Clients.
Prepare and present operational reporting for the Monthly and Quarterly meetings.
Works with the Senior Operations Management team to ensure Engineers and Architects have the proper skillsets to support D2OS Clients.
Manage escalation bridges for critical incidents for D2OS Clients.
Create and present Root Cause Analysis for all Critical Incidents in collaboration with the technical support team.
Generate D2OS reporting and Key Performance Indicators.
Work closely and support Process and Compliance leadership.
Create and update documentation including Standard Operating Processes and Procedures.
Perform training of D2OS processes for new employees.
Build, develop, and maintain OEM and Vendor relationships as needed.
Participate in an on-call rotation to be the Service Delivery Escalation point 24 x 7 for all D2OS operational issues.
Qualifications
These are the qualifications that are necessary for someone to be considered for the position.
Education
Bachelor’s Degree in Business, IT, or related field or equivalent experience.
Certifications
ITIL certification is highly desirable.
N2/N3 Certification in Japanese
Should be conversant to read, write and Speak in Japanese
Work Experience
5+ years of Incident Management, Request Management, Problem Management, or Crisis Management experience required.
Exposure to technology projects and project management is a plus.
Specialized Knowledge, Skills, and Abilities
Advanced Skills in MS Office applications including Excel, Word, OneNote, and Outlook
ServiceNow, Microsoft Teams, and SharePoint experience are a plus
Excellent documentation skills and attention to detail
Ability to communicate effectively with customers and co-workers
Ability to work both independently and in a team environment
Strong problem-solving, customer service, and conflict de-escalation skills
Strong communication skills (written, verbal, and presentation)
Salary - 20-25L per annum INR depending on experience

  • Manager - Service Delivery

    1 month ago

    Bengaluru, India Web Synergies Pvt Ltd Full time

    Role:Service Delivery Manager. Experience:10-15years. Loaction:Bangalore(Hybrid). Notice Period:Immediate to 15 Days. [Job Description]:.- A highly skilled and results-driven Service Delivery Manager with 10 to 15 years of experience in managing outsourced vendors for Data Center Management and IT services.- Expertise in ITIL-based Service Management,...

  • Service Delivery Manager

    4 months ago

    Bengaluru, India Lenovo Full time

    Description and Requirements Position Title : SMO Service Delivery Manager (MS) Business Vertical : Device as a Service Position Description : In this role you will act as the Single Point of contact for customer, partners and vendors and internal business division, in order to fulfill the contracts within the given time and budget. This...

  • Senior Service Delivery Manager

    2 months ago

    Bengaluru, India LTIMindtree Full time

    10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...

  • Senior Service Delivery Manager

    2 months ago

    Bengaluru, India LTIMindtree Full time

    10 years experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met They...

  • Senior Service Delivery Manager

    8 hours ago

    Bengaluru, India LTIMindtree Full time

    Designation Service Delivery ManagerOver all Experience 13-17 YearsMust Have experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processApplication SupportRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for...

  • Senior Service Delivery Manager

    5 hours ago

    Bengaluru, India LTIMindtree Full time

    Designation Service Delivery ManagerOver all Experience 13-17 YearsMust Have experience as Service Delivery Manager Support ManagerGood to have Adobe product Knowledge Magento AEMGood to have Knowledge in E Commerce application Business processApplication SupportRoles ResponsibilitiesManaging client relationships Service Delivery Managers are responsible for...

  • Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India NTT Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to join our team at NTT DATA. In this role, you will be responsible for ensuring the successful delivery of managed services to our clients.About the RoleYou will be responsible for monitoring work queues and providing support to clients with highly technical or sophisticated issues.You...

  • IT Service Delivery Manager

    3 months ago

    Bengaluru, India ProPMO Services Private Limited Full time

    Job Description : IT Service Delivery Manager (IT Infrastructure)Location : BangaloreExp : 7-9 yearsNP: Immediate joinerRole Overview : The IT Service Delivery Manager (SDM) for IT Infrastructure is responsible for ensuring the efficient delivery of IT services to meet the needs of the organization. This role involves managing IT service delivery processes,...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • Senior service delivery manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • SAP Service Delivery Manager

    2 weeks ago

    Bengaluru, India Dairy Day Full time

    About Dairy Day : Dairy Day is one of India’s largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company. We are looking to hire a full-time SAP Service Delivery Lead to...

  • SAP Service Delivery Manager

    2 weeks ago

    Bengaluru, India Dairy Day Full time

    About Dairy Day: Dairy Day is one of India’s largest ice cream brands. Over the last 20 years, we have built a formidable presence across South India and are available in over 65,000 stores. We are looking to hire a full-time Head Purchase to deliver production requirements of the company.We are looking to hire a full-time SAP Service Delivery Lead to...

  • Delivery Manager, Network Service Integration

    6 months ago

    Bengaluru, India Maersk Full time

    Senior Delivery Manager, Network Service Design & Delivery (Maersk) A.P. Moller - Maersk A.P. Moller – Maersk is the global leader in container shipping services. The business operates in 130 countries and employs c. 80,000 staff. An integrated container logistics company, Maersk aims to connect and simplify its customers’ supply chains. ...

  • IT Service Delivery Excellence Manager

    2 weeks ago

    Bengaluru, Karnataka, India Sampoorna Consultants Pvt. Ltd Full time

    Sampoorna Consultants Pvt. Ltd is seeking a highly skilled IT Service Delivery Excellence Manager to lead our team in delivering exceptional IT services.The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 (dependent on experience and qualifications).About the Role:This is a full-time position responsible for ensuring seamless delivery of...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery Manager Location: Pan India Experience: 12 - 20 years Job Description: We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • Senior Service Delivery Manager

    3 weeks ago

    Bengaluru, India HCLTech Full time

    Job Title: Oracle Service Delivery ManagerLocation: Pan IndiaExperience: 12 - 20 yearsJob Description:We are seeking an experienced and dynamic Oracle Service Delivery Manager to join our team. The ideal candidate will have a strong background in managing Oracle services and a proven track record of delivering high-quality IT solutions. This role requires...

  • Senior Manager

    6 months ago

    Bengaluru, India ANSR Global Corporation Full time

    Job Description: Summary: We are looking for an experienced leader for the role of Senior Manager Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for supporting the delivery and overall success of the GCCs. The goal is to ensure every program will be delivered successfully and add the...

  • Service Management Delivery Specialist

    7 months ago

    Bengaluru, India Vodafone Full time

    What you’ll do The Service Management Delivery Specialist delivers activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. They create a commercially viable business case, overseeing the transition of business cycle...

  • Service Delivery Manager

    5 months ago

    Bengaluru, India Lenovo Full time

    Description and Requirements Position Responsibilities This role will impact business both internally and externally. You are responsible to work against SLA & KPI agreements and work against overall contract profitability with overall goals of increasing efficiency and effectiveness of the contract thereby increasing customer satisfaction. Sound...