Windows Support Administrator

3 weeks ago

Delhi, India Sky Systems, Inc. (SkySys) Full time
Job Description: Windows Desktop Support/Administrator

Position Overview:

The Windows Desktop Support/Administrator will be responsible for maintaining and troubleshooting desktop and laptop systems, ensuring optimal performance and user satisfaction. The ideal candidate should have over 8 years of experience in desktop support and demonstrate strong technical skills, particularly in Windows Imaging, operating system deployment, and scripting.

Key Responsibilities:Desktop & Laptop Support:

Provide support and maintenance for desktop, laptop, and software components, ensuring systems run smoothly.Operating System Deployment:

Experience with Microsoft Deployment Toolkit (MDT) and knowledge of SCCM for operating system deployment.Windows Imaging:

Expert in Windows Imaging processes, creating, managing, and deploying images across multiple devices.Windows AutoPilot:

Knowledge of Windows AutoPilot for deploying and managing devices.Scripting Skills:

Proficient in PowerShell, VB scripting, and Batch scripting to automate tasks and streamline processes.Incident Management:

Efficiently manage and resolve incident tickets, ensuring timely resolution of issues.Vulnerability Management:

Possess knowledge of Windows client vulnerability management and actively resolve client vulnerabilities.IT Hardware Management:

Handle all IT hardware-related issues, including Windows updates, staging, and hardware troubleshooting.System Troubleshooting:

Troubleshoot Windows 7, 8, and 10 operating systems, including driver installation, system upgrades, and configurations.System Maintenance:

Regularly update drivers, perform system performance monitoring, and troubleshoot user-related issues.Multi-tasking & Management Skills:

Capable of handling multiple tasks simultaneously with good management skills.Shift Flexibility:

Candidate must be flexible to work in rotational shifts.

Experience Required:Desktop Support:

Minimum of 8 years of experience in desktop support.Windows Imaging:

In-depth experience with Windows Imaging processes is a must.

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