Salesforce Marketing Customer Solution Specialist
2 weeks ago
The Salesforce Marketing Cloud Customer Solution Specialist is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud and CDP Data Cloud.
As the owner of solutions for multiple clients, this person is responsible for the
successful onboarding and overall technological direction for those clients and works as a liaison between the account management, business development team and operations team to design and deliver high quality, scalable technical solutions.
The successful candidate will be able to display thought leadership, technical prowess, and the ability to manage cross-functional teams from project inception
to completion.
Responsibilities:
Demonstrate technical expertise while scoping and driving the creation of digital solutions, email campaigns, email reporting, and data integration.
Gather business, marketing, and technical requirements to craft a comprehensive and scalable solution.
Architect data feeds, platform configuration, and components needed to run complex automated interactions / campaigns.
Create standards and solutions to accelerate implementations and improve quality using technology
Proactively identify and resolve problems including client data feed issues.
Stay abreast of industry technology innovations, new business practices, and third-party technology solutions.
Work with the Business Development team on pitches and discussions, demos of Marketing Cloud and Data Cloud
Assist Salesforce AE’s in prospect meetings with custom demos and discussions.
Act as a consultant and technical expert on the Salesforce Marketing Cloud to serve clients’ needs.
Preserves assets by following company recovery, security and technology procedures.
Contributes to team effort by accomplishing related results as needed and maintaining quality assurance.
Ensure alignment of business requirements with RRD Marketing Solutions standards and policies, and with industry best practices.
The solution consultant collaborates on functional and technical design specifications while providing subject matter expertise to the project team and developers throughout the engagement.
This is a hands-on role that requires significant technical experience and abilities with Salesforce Marketing Cloud, CDP and Data Cloud.
Conduct technical process reviews, design sessions, and other architecture meetings
Document current state technical processes and run gap analysis between current state and desired future state
Design, develop, and document solutions to meet technical requirements, including the subscriber model and data flow between SFMC as well as other systems
Support the development team in executing technical design and customizing the platform,
including: AMPScript, SSJS, tSQL, data extensions, advanced triggers, and automations
Handle pre-sales demos and discoveries.
Qualifications
Bachelor’s degree in discipline related to functional work or role with 8-10 years of relevant work experience.
Minimum 2 years’ experience on Salesforce Marketing Cloud, and/or other SFMC platforms (i.e. Audience Studio-DMP, CDP, Data Cloud)
Minimum 4-5 years experience in handling client demos, meetings, and conversations.
Experience in a technical leadership role designing, building, and executing complex automated email campaigns in Salesforce Marketing Cloud is required.
SFMC Email Specialist/Consultant/Developer Certifications/Data Cloud Certification strongly preferred.
Experience in leading SFMC implementations and integrations.
Excellent communication skills – needs to be able to interact with clients and sponsors.
Ability to work closely with RRD’s Sales team selling to C-level executives and other business.
Excellent interpersonal skills, with the ability to conceptualize and communicate highly detailed technical concepts to technical and non-technical audiences.
Solid understanding of:
o Solution design and architecture
o Relational database concepts, with exposure to SQL
o Data management, segmentation, and ETL best practices
o Scripting and query development
o Web analytics
o Cloud Pages and Landing Pages
Extensive experience with all primary elements of Marketing Cloud: Email Studio, Content
Builder, Journey Builder, Analytics Builder, Personalization Builder, and Audience Builder
Full understanding of out-of-the-box SFMC functionality and able to propose and estimate more advanced solutions based on client requirements.
Knowledge of API integration with CRM platforms and Web properties
Development experience using HTML/CSS, MJML, Amp-script, Java, JavaScript, jQuery, SQL
Company Description:
Social Beat is a digital growth partner for leading brands and hyper scaling startups in India. Witha 300+ strong team of digital experts across Bengaluru, Mumbai, NCR and Chennai, they areIndia's fastest-growing independent digital marketing solutions company and manage 3% of digital media investment in India Social Beat is a Google Premier Partner, Facebook Business Partner and works closely with ecosystem partners like Hotstar, Amazon & Linkedin.
With a focus on growth and ROI, they bring creativity and performance marketing together. They work as extended growth teams at startups including boAt, Upgrad Campus, Global Bees, Blackbuck, Jupiter, Foxy, Khatabook, Scaler, Whitehat Jr, Pharmeasy, Pinelabs, Wakefit, Juicy Chemistry and with top brands including Bharat Matrimony, Jaquar, Tata Cliq, Indiabulls Dhani, Tata Consumer Products, Mahindra Finance, Hotstar, Himalaya Wellness, Quess Corp, Sundaram Mutual, Brigade Group, Give India and Isuzu on driving innovation through a combination of creativity and performance.
They have bagged numerous awards from Google, ET Brand Equity, Foxglove, Digies, Advertising Club of Madras, Advertising Club of Bangalore and adjudged amongst the Fastest Growing Agency by Agency Reporter.
-
mumbai, India Social Beat Full timeJob overview: The Salesforce Marketing Cloud Customer Solution Specialist is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud and CDP Data Cloud. As the owner of solutions for multiple clients, this person is responsible for the successful onboarding and overall...
-
Mumbai, India Social Beat Full timeJob overview:The Salesforce Marketing Cloud Customer Solution Specialist is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud and CDP Data Cloud.As the owner of solutions for multiple clients, this person is responsible for thesuccessful onboarding and overall...
-
Mumbai, India Social Beat Full timeJob overview: The Salesforce Marketing Cloud Customer Solution Specialist is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud and CDP Data Cloud. As the owner of solutions for multiple clients, this person is responsible for the successful onboarding and...
-
mumbai, India Social Beat Full timeJob overview: The Salesforce Marketing Cloud Customer Solution Specialist is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud and CDP Data Cloud. As the owner of solutions for multiple clients, this person is responsible for the successful onboarding and...
-
Mumbai, India Social Beat Full timeJob overview: The Salesforce Marketing Cloud Customer Solution Specialist is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud and CDP Data Cloud. As the owner of solutions for multiple clients, this person is responsible for the successful onboarding and...
-
mumbai, India Social Beat Full timeJob overview:The Salesforce Marketing Cloud Customer Solution Specialist is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud and CDP Data Cloud.As the owner of solutions for multiple clients, this person is responsible for thesuccessful onboarding and overall...
-
Mumbai, India Social Beat Full timeJob overview:The Salesforce Marketing Cloud Customer Solution Specialist is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud and CDP Data Cloud.As the owner of solutions for multiple clients, this person is responsible for thesuccessful onboarding and overall...
-
mumbai, India Social Beat Full timeJob overview:The Salesforce Marketing Cloud Customer Solution Specialist is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud and CDP Data Cloud.As the owner of solutions for multiple clients, this person is responsible for thesuccessful onboarding and overall...
-
Mumbai, India Social Beat Full timeJob overview:The Salesforce Marketing Cloud Customer Solution Specialist is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud and CDP Data Cloud.As the owner of solutions for multiple clients, this person is responsible for thesuccessful onboarding and overall...
-
Account Executive: Mid Market
3 months ago
Mumbai, India Salesforce Full timeJob Category Sales Job Details - We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth,...
-
Account Executive
4 months ago
Mumbai, India Salesforce Full timeJob Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...
-
Account Executive
3 months ago
Mumbai, Maharashtra, India Salesforce Full timeJob Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...
-
Salesforce Marketing Cloud Solution Architect
2 months ago
Mumbai, India dentsu Full timeAbout the jobCompany DescriptionMerkle, a dentsu company, is a leading data-driven customer experience management enterprise specializing in delivering unique, personalized customer experiences across platforms and devices. With over 30 years of experience, Merkle partners with Fortune 1000 companies and non-profit organizations to optimize their customer...
-
Salesforce Marketing Cloud Solution Architect
2 months ago
Mumbai, India dentsu Full timeAbout the job Company Description Merkle, a dentsu company, is a leading data-driven customer experience management enterprise specializing in delivering unique, personalized customer experiences across platforms and devices. With over 30 years of experience, Merkle partners with Fortune 1000 companies and non-profit organizations to optimize their...
-
Salesforce Marketing Cloud Solutions Consultant
1 month ago
Mumbai, India Social Beat Full timeJob overview:The Salesforce Marketing Cloud (SFMC) Solution Consultant is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud. As the owner of solutions for multiple clients, this person is responsible for the successful onboarding and overall technological...
-
Named Account Executive
3 months ago
Mumbai, Maharashtra, India Salesforce Full timeJob Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...
-
Account Executive
4 months ago
Mumbai, India Salesforce Full timeJob Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...
-
Salesforce Marketing Cloud Solutions Consultant
1 month ago
Mumbai, India Social Beat Full timeJob overview:The Salesforce Marketing Cloud (SFMC) Solution Consultant is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud. As the owner of solutions for multiple clients, this person is responsible for the successful onboarding and overall technological...
-
Salesforce Marketing Cloud Solutions Consultant
1 month ago
Mumbai, India Social Beat Full timeJob overview:The Salesforce Marketing Cloud (SFMC) Solution Consultant is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud. As the owner of solutions for multiple clients, this person is responsible for the successful onboarding and overall technological...
-
Salesforce Marketing Cloud Solutions Consultant
1 month ago
Mumbai, India Social Beat Full timeJob overview: The Salesforce Marketing Cloud (SFMC) Solution Consultant is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud. As the owner of solutions for multiple clients, this person is responsible for the successful onboarding and overall technological...
