Quality Analyst
3 days ago
Role Overview: We are looking for a detail-oriented Quality Analyst (QA) to evaluate and enhance the performance of associates handling US Voice Process . The role involves driving quality improvements, ensuring compliance with process standards, and delivering actionable insights to the operations team. Key Responsibilities: Conduct regular call audits and evaluate customer interactions for accuracy, compliance, and soft skills. Provide structured feedback and coaching to agents for performance improvement. Track and report quality scores, RCA, and trends to operations leadership. Collaborate with TLs, Trainers, and Operations to drive process excellence. Calibrate with internal and client QA teams to maintain scoring consistency. Identify training needs and contribute to refresher programs. Ensure adherence to client SLAs, internal policies, and data protection norms. Desired Skills & Competencies: Minimum 2 years experience as a Quality Analyst / Process Auditor in a US Voice Process . In-depth understanding of call evaluation parameters and calibration methods . Strong analytical and problem-solving abilities. Excellent verbal, written, and presentation skills. Knowledge of QA tools, Excel dashboards, and reporting. Education: Graduate / Post-Graduate in any discipline.
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Quality Analyst
2 days ago
Hyderabad, Telangana, India KPN Fresh Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionKPN Fresh, originally known as Kovai Pazhamudir Nilayam, is a leading retailer established in 1965. As the largest retailer of fruits and vegetables in Tamil Nadu, we strive to provide the best quality products along with groceries. At KPN Fresh, we are committed to meeting all your daily necessities with our extensive range of fresh...
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Quality Analyst
2 weeks ago
Hyderabad, Telangana, India Oliva Skin & Hair Clinics Full time ₹ 3,00,000 - ₹ 9,00,000 per yearJob Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...
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Quality Analyst
4 days ago
Hyderabad, Telangana, India Elico Healthcare Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionElico Healthcare Services Ltd. is a trusted and renowned healthcare partner offering holistic tailor-made RCM solutions to hospitals, physician groups, EMS providers, and credentialing & contracting agencies. Promoted by Elico Ltd., a leader in laboratory analytical instruments with a proven track record of over six decades, we have been...
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Quality Analyst
3 days ago
Hyderabad, Telangana, India FiniteHR Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany Description Client of FiniteHR Consulting Pvt Ltd. Job Description Our Client is Construction Specialties looking for Quality AnalystAbout our Client: Website: http://www.c-sgroup. Com Job Designation: Quality AnalystJob Location: HyderabadExperience: 4+Years. About the Company: Construction Specialties manufactures and sells specialty...
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Quality Analyst
2 days ago
Hyderabad, Telangana, India Cotiviti Full time ₹ 4,00,000 - ₹ 8,00,000 per yearPRINCIPLE PURPOSE OF JOThis role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of senior quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. Senior quality analyst is also expected to analyze data, identify...
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Quality Analyst
2 weeks ago
Hyderabad, Hyderabad, Mumbai, India Taskus Full time ₹ 2,50,000 - ₹ 4,50,000 per yearWhat We Offer : At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive...
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Quality Analyst
1 week ago
Hyderabad, Telangana, India Vitech Systems Group Full time ₹ 2,50,000 - ₹ 6,00,000 per yearDepartment:Quality AssuranceLocation:IndiaDescriptionAt Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver...
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Quality Analyst
7 days ago
Hyderabad, Telangana, India Vitech Systems Asia Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearDepartment: Quality AssuranceEmployment Type: Full TimeLocation: IndiaDescription At Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest...
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Quality Analyst
2 days ago
Hyderabad, Telangana, India Ghrs Training Full time ₹ 4,00,000 - ₹ 8,00,000 per yearRole - Quality Analyst Skills - Call Audits | Chat audits | International Process | QC Tools |RCAExp - Min 2 yrsLoc - HyderabadImmediate joiners OnlyWFO | Both ways Cabs | night shifts |
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Quality Analyst
3 days ago
Bengaluru, Hyderabad, Pune, India Apexon Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPosition: Analyst IIRole: Quality AnalystLocation: Bangalore/Pune/Hyderabad/Chennai/AhmedabadExperience: 10+ yearsResponsibilities:Analyse existing quality processes to identify gaps, inefficiencies, and areas for improvementProject AuditsDevelop, document, and implement process improvements aligned with business goals and industry standardsCollaborate with...