Service Desk Analyst

22 hours ago

Bengaluru, India Whatjobs IN C2 Full time

Role: Service Desk Experience: 3 to 5 years Locations: Chennai, Bangalore, Hyderabad, Mumbai, Indore Must-Have: - Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat - Willing to work in night shifts over prolonged period - Excellent written & spoken communication skills - Demonstrate effective soft skills, active listening skills and ability to empathize with customer’s situation - Effectively manage length of calls, handle time, and after call work - Walk the customer through the problem-solving process - Determining the best solution based on the issue and details provided by customers - Provide accurate information on IT products or services - Good troubleshooting skills involving: O Assisting users with password resets and

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