Customer Success Associate

3 hours ago

Delhi, India Qapita Full time
Company Description
Qapita is a leading provider of digital equity management solutions. Our platform simplifies and automates equity management for startups, founders, investors, and employees. We help companies manage their ESOPs, cap tables, and fundraising activities efficiently and transparently. Our mission is to empower companies with tools that make equity management seamless and accessible, fostering growth and success. We are a market leader in Equity Management and Marketplace solutions for unlisted companies in India and Southeast Asia.
Our software solution streamlines the equity management process around Cap Tables, ESOPs, and transactions; Qapita Marketplace facilitates liquidity to ESOP holders and shareholders via structured buyback programs and secondary transactions.
We are founded by three experienced cofounders, each with over twenty years of track record in investment banking, corporate venture capital and technology sectors; and backed by East Ventures, Vulcan Capital, Nyca Partners, MassMutual Ventures, Endiya Partners, Citi, Alto Partners, and numerous marquee angel investors.
What You'll Do:
Champion Client Onboarding: Be the superhero who guides our B2B clients through the onboarding journey, ensuring they smoothly transition to the Qapita platform.
Data Expert: Help clients gather, validate, and upload their data. Accuracy is key, and you'll be the wizard making sure everything is spot on. This activity involves, reviewing ESOP Schemes and understanding CapTable Investment transactions
Training Guru: Conduct engaging training sessions that empower clients to become Qapita pros. Your goal? Maximize their platform experience.
Process Innovator: Always on the lookout for ways to make our onboarding process even better. Your ideas matter
Team Collaborator: Work closely with sales, product, and customer success teams to ensure a seamless handover and ongoing support.
Documentation Master: Create and maintain onboarding checklists, guides, and FAQs that clients can rely on.
Problem Solver: Troubleshoot and resolve any technical hiccups clients encounter. You're their go-to for solutions.
Client Communication: Maintain regular communication with clients throughout the onboarding process, addressing any questions or concerns promptly.
What You Bring:
Customer-First Mindset: You’re all about delivering an exceptional client experience.
Communication: Excellent verbal and written communication skills to clearly convey information to clients and teams.
Problem-Solving Skills: Sharp analytical skills to tackle client challenges head-on.
Tech Savvy: Familiarity with B2B SaaS platforms and understanding equity management, Cap Tables, and Venture Capital Industry is a big plus.
Project Juggler: Ability to manage multiple onboarding projects.
Detail-Oriented: With Multiple data points during Onboarding, Your attention to detail ensures nothing slips while reviewing or understanding the customer’s data.
Team Player: Collaboration is your middle name.
Your Background:
Education: Bachelor’s/Master’s degree in business administration, Finance, or a related field.
Experience: At least 1-2 years in client onboarding, customer success, or similar roles in a B2B SaaS environment.
Knowledge: Understanding of Startup Landscape Industry, ESOPs, CapTable calculations and related financial concepts is a big plus.
Qualifications
Equity Management, Cap Tables, and ESOPs proficiency
Experience in financial transactions and market analysis
Strong analytical and problem-solving skills
Proficiency in Microsoft Excel and financial modeling
Bachelor’s degree in Finance, Business, or a related field
What’s in It for You?
Career Trajectory: Start as an Executive Customer Onboarding, advance to Senior Executive within 1-2 years, and then progress to Associate and eventually Team Lead.
Impactful Work: The chance to make a real difference for our clients and contribute to Qapita's success. Your work will directly impact our growth and customer satisfaction.
Learning Environment: Access to continuous learning opportunities, mentorship from industry experts, and exposure to the latest technologies in equity management.
Compensation (CTC) - INR 7 to 9 LPA

  • Associate - Customer Success

    6 months ago

    Delhi, India Instantpay India Ltd Full time

    A customer success associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...

  • Customer Success Associate

    3 days ago

    Delhi, India TagMango Full time

    Company DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...

  • Customer Success Associate

    1 day ago

    Delhi, India TagMango Full time

    Company Description TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...

  • Customer Success Associate

    3 months ago

    delhi, India TagMango Full time

    Company DescriptionTagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...

  • Customer Success Associate

    4 months ago

    Hari Nagar, Delhi, Delhi, India Lazo Store Full time

    Position: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...

  • Customer Success Associate

    3 months ago

    Hari Nagar, Delhi, Delhi, India Lazo Store Full time

    Position: Customer Success Associate Location: Delhi (Full-time, In-office) **Key Responsibilities**: - **Issue Resolution**: Troubleshoot and resolve basic issues. - **Escalation Management**: Escalate complex issues to the right teams. - **Documentation**: Maintain accurate support records in our CRM. - **Feedback Loop**: Share customer insights to drive...

  • Associate - Customer Success

    6 months ago

    Delhi, Delhi, India Instantpay India Ltd Full time

    A Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...

  • Customer Success Associate

    6 months ago

    Delhi, Delhi, India Surepass Technologies Full time

    Job Title**:Customer Success Associate** Job Location: Netaji Subhash Place, Delhi , Internship **Responsibilities**: 1. Customer Onboarding: - Guide new customers through the onboarding process, ensuring a smooth and positive experience. - Provide training sessions to help customers understand and utilize our software effectively. 2. Relationship...

  • Customer success associate

    2 weeks ago

    Delhi, India Astra Security Full time

    About Us:Astra is a cyber security Saa S company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from Dev Ops to Dev...

  • Customer Success Associate

    2 weeks ago

    Delhi, India Astra Security Full time

    About Us:Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to...

  • TagMango | Customer Success Associate

    11 hours ago

    delhi, India TagMango Full time

    Company Description TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...

  • Customer Success Associate

    6 months ago

    Delhi, India iDesign.Market Full time

    **About Us** iDesign.Market is an online marketplace and SaaS business dedicated to home renovation and interior. The company has been funded by Angel Investors and leading tech entrepreneurs who are a part of our advisory board. The company is growing at a rapid pace and is looking to establish a strong presence in the Interior and Construction Tech...

  • Customer Success Associate

    3 weeks ago

    delhi, India BeatRoute Full time

    BeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level. Worldwide Retail & Distribution businesses such as Consumer Goods face...

  • Customer Success Associate

    3 weeks ago

    Delhi, India BeatRoute Full time

    BeatRoute is Goal-driven SAAS Sales technology for retail & distribution businesses. BeatRoute is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...

  • Educators - Customer Success Associate (3 Days Left)

    1 day ago

    Delhi, India Mentor Match Full time

    This Job opening is for Educators with IGCSE/ GCSE/ IB / CCS curricula ONLYJoin Mentor Match as a Customer Success Associate!Job Title: Customer Success AssociateLocation: TTK Road, Royapettah-Chennai, IndiaAbout Mentor MatchMentor Match is a personalized learning platform connecting students with expert tutors for tailored 1-on-1 live sessions. We aim to...

  • Customer success associate

    2 weeks ago

    Delhi, India BeatRoute Full time

    Beat Route is Goal-driven SAAS Sales technology for retail & distribution businesses. Beat Route is an enterprise-grade scalable platform that uses a unique Goal-setting mechanism, Operational AI, and Gamification to deliver not just automation but customers' goals at the territory level.Worldwide Retail & Distribution businesses such as Consumer Goods face...

  • Customer Success Associate

    6 months ago

    Delhi, Delhi, India Srishti Femcare Clinic Full time

    We are looking for a Customer Success Representative who can engage with our clients both in-person and through tele-calling. **Key Responsibilities** - Conduct in-person interactions and tele-calling to engage potential clients and showcase the value of our services. - Provide empathetic guidance and information about our women's health programs. -...

  • Customer Success Associate

    4 weeks ago

    delhi, India Interview Kickstart Full time

    Who are we, you ask? Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...

  • Customer Success Associate

    1 month ago

    Delhi, India Interview Kickstart Full time

    Who are we, you ask?Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...

  • Customer Success Associate

    4 weeks ago

    delhi, India Interview Kickstart Full time

    Who are we, you ask? Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don’t make it simply because they don’t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies...