▷ 15h Left: Product Manager

1 day ago


Delhi, India 5paisa Full time
Product Manager - Customer Onboarding

About us:

Embark on a fintech journey like never before with 5paisa. We're not just redefining finance; we're rewriting the rules. Join us at the forefront of innovation, where your career is a thrilling adventure in the future of fintech. With cutting-edge tech, transparent transactions, and user-centric design, 5paisa is your gateway to a career that's as dynamic as you are. Ready to be a part of the revolution? Welcome to 5paisa, where your aspirations meet innovation.

Role Overview:

The Product Manager will be responsible for enhancing and developing customer onboarding journeys on Mobile/Web apps. He will create a product roadmap, priorities for enhancement and development with design, engineering, tech, marketing & operations team.

Responsibilities:

- Build a deep understanding of our customers, their needs, and their journey from before signing up to becoming active users.- Collaborate with engineering, design, user research, and data science teams to build a compelling product roadmap.- Facilitate the execution of the roadmap to deliver impactful product features that enhance the customer onboarding experience.- Continuously capture insights from customer feedback, experiments, research, and analysis to iterate on and improve the product.- Proactively communicate and collaborate with internal and external stakeholders to analyze information needs and functional requirements.- Deliver artifacts such as Functional Requirements Documents (FRD), Business Requirements Documents (BRD), Use Cases, Process & Data Flow Diagrams.- Coordinate with Development, QA teams, and stakeholders regarding project-related activities.- Support PMO in project effort estimation, schedule planning, cost estimation, resource planning, tracking deliverables, managing issues, scope changes, and status reporting.- Assist in data migration and validation processes as needed.- Identify and implement process improvement opportunities continuously while working with teams.

Qualifications:

- 4+ years of experience as a Product Manager or in a similar role.- Experience in the financial services or asset management industry.- Proven experience in enhancing customer journeys on Mobile/Web platforms.- Principled approach to identifying, understanding, and solving customer problems.- Customer obsessed with a history of building successful consumer products.- Excellent analytical, problem-solving, and decision-making skills.- Ability to work collaboratively with cross-functional teams and stakeholders.- Exceptional written and verbal communication skills- Creative and entrepreneurial spirit are a self-starter and an analytical problem solver.

Why Join 5paisa:

- Innovative Culture: Be part of a company that is driving innovation in the fintech industry. Your role will contribute to the ongoing transformation of how people manage and access their money.- Tech-Driven Solutions: Work on tasks that not only challenge your skills but also contribute to improving tech productivity, efficiency, and customer experience.- Professional Growth: Join a team that values your growth and encourages you to take on challenges, learn, and develop your skills.
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