Zoho Techincal Architect
2 days ago
Responsibilities :
- Collaborate with stakeholders to identify, analyze, and document business requirements for Zoho-based solutions
- Translate business requirements into functional specifications and user stories
- Conduct gap analysis and provide recommendations for process improvements within the Zoho ecosystem like Zoho CRM, Zoho Books Zoho Inventory, Zoho Creator, Zoho Projects, Zoho Desk etc.
- Facilitate user acceptance testing (UAT) and ensure that solutions meet business requirements
- Stay up-to-date with the latest features and capabilities of the Zoho platform and provide recommendations for optimizing its usage.
- Provide training and support to end-users on Zoho-based solutions like Zoho CRM, Zoho Books Zoho Inventory, Zoho Creator, Zoho Projects, Zoho Desk etc.
- Monitor and report on the performance of implemented solutions and identify areas for improvement
Requirements :
- Minimum of 8 years of experience as a Business Analyst, preferably with experience in the Zoho ecosystem.
- Proficiency in Zoho applications, such as Zoho CRM, Zoho Books Zoho Inventory, Zoho Creator, Zoho Projects, Zoho Desk, Zoho Analytics etc.
- Must have knowledge of third-party integrations.
- Strong understanding of business analysis methodologies and requirements gathering techniques
- Experience in documenting business processes, functional requirements, and user stories
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams
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