SME - Account Manager - US Clients

2 weeks ago

Chennai, India Saaki, Argus & Averil Consulting Full time

Job Title: SME Account Manager – US-Based Clients Location: Remote  Job Type: Full-Time Overview: We are seeking a highly motivated and experienced SME Account Manager to manage and grow relationships with a portfolio of US-based enterprise clients. This role focuses on post-sale client engagement, renewal management, and expansion opportunities. If you're passionate about customer success, have a knack for strategic selling, and thrive in a fast-paced, B2B SaaS environment, this opportunity is for you. Key Responsibilities: Client Relationship Management: Oversee a portfolio of approximately 400 U.S. accounts, with a mix of long-term contract clients and those requiring active renewal management. Retention & Growth: Drive renewals and identify opportunities for account expansion and cross-selling, using consultative sales approaches to align with client business goals. Customer Engagement: Act as a trusted advisor by conducting regular business reviews, presenting performance insights, and advocating for client needs. Internal Collaboration: Coordinate across departments (Customer Support, Sales Operations, Finance, etc.) to ensure seamless client experiences. Sales Forecasting: Monitor usage trends and account health to forecast renewals and upsell opportunities accurately. Documentation & Reporting: Maintain up-to-date client records and activity tracking within CRM systems (Salesforce, Sales Navigator). Industry Insight: Stay current with industry trends and regulations, translating them into actionable insights and service enhancements for clients. Required Skills and Experience: 5+ years of experience in a B2B client-facing role with a strong background in account management or enterprise sales. Proven ability to manage complex sales cycles and multiple stakeholders. Experience in SaaS, regulatory compliance solutions, or subscription-based services is preferred. Demonstrated track record of exceeding growth and retention targets. Strong analytical skills with a focus on problem-solving and value-based negotiation. Familiarity with Salesforce, CRM platforms, and account management tools. Willingness to travel nationally and occasionally internationally (up to 50%). Key Attributes for Success: Client-Focused: Deep curiosity about client goals and a proactive approach to aligning services with business outcomes. Goal-Oriented: Driven by targets and outcomes, with a consistent record of meeting or exceeding KPIs. Strong Communicator: Excellent written and verbal communication skills, including experience with proposals and client presentations. Organized & Self-Driven: Skilled in time management and able to juggle multiple priorities effectively. Collaborative: Team player who works well across functions to ensure unified client support. Adaptive: Comfortable in a dynamic environment, adjusting to evolving client needs and market trends.

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