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Module Lead Quadient Support Full-Time

4 months ago

mumbai, India HyreFox Consultants Full time

Marsh is seeking candidates for the following position based in the Mumbai office:

As a Module Lead Application Support you will be responsible supporting Policy management application and products of Marsh. You will provide support services related to Application/Batch Support, Environment Support, Release and Change Management. In addition to the support services, you will also guide junior colleagues in your team and assist your lead in admin activities

Module Lead Application Support

What can you expect?

•Provide online application, product configuration and batch support

•Publish daily readiness report to stakeholders

•Analyze issues received by incident management portal and provide clarification, solution and workarounds for them

•Provide support to business queries including incident tracking and triaging

•Communicating SEV1 issues and upcoming production outage notifications to operations management leadership and respective groups

•Coordinating with third party vendors and other application owners as and when needed

•Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines

•Publish weekly/Monthly/Ad-hoc reports as per business need

•Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support

•Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for workarounds

•Provide QA support as part of unit, system and user acceptance testing

•Support admin activities like status reporting and metrics generation for stakeholders

•Support application audit, disaster recovery testing and Pen testing activities

•RCA on production issues and plan for permanent fixes 

•Adhere to SLA’s and deliver projects on agreed timeline

•Experience in handling onshore stakeholders

•Identifying vulnerability and involve in patching activities 

•Involve in documentation and compliance activities 

What is in it for you?

•Standard MMC Salary Package

•Standard MMC Colleague Benefits

•Huge landscape to learn new technologies and apply your skills

We will count on you to:

•Understanding of any CCM tools for Document generation and management 

•Programming skills with scripting language like Groovy

•Well versed in API Technologies –REST/JSON and SOAP/XML, and tools like Splunk, Postman, SoapUI etc.

•Good understanding of relational database concepts, Oracle PL/SQL

•Must have Level 2 and Level 3 App Support experience on Java technology

•Knowledge of containers like Kubernetes

•Must have ITIL knowledge or certification

•Knowledge of bug tracking and source code management tools like Jira and bit bucket

•Ability to guide junior colleagues in the team

What you need to have: 

•7-10 years of IT support and development experience

•BE/ BTECH/ MCA/ M TECH 

•Good knowledge of REST/json, soap/xml

•ITIL foundation

What makes you stand out?

•Insurance domain and experience

•Experience with any Scalar workflow tools 

•Knowledge of Devops tools and processes

Other Details

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