Supplier Success Professional

4 days ago

Dehradun, India Avetta Full time

SUMMARY The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.  This role requires being fully fluent in English AND at least 2 of the 3 following languages: Swedish, Danish, and Finnish. If residing within commutable distance to our Maidenhead office, this role would require a hybrid work schedule after training (Tues-Thur in office, Mon/Fri work from home). Those outside of commutable distance may be considered on a remote basis. This position will start on January 12, 2026 and requires 100% attendance for 8 weeks of training. Training will be conducted from 4 pm-1 am GMT; after training, the hours will be 8 am-5 pm or 9 am-6 pm local time. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide professional support to all Avetta customers  Help end-users navigate the Avetta Cloud Application Verify technical documents submitted by end users Ability to resolve complex issues with focus on customer experience  Interact directly with Avetta customers through telephone, email and chat Prioritize and resolve customer needs Accurately verify details on regulatory documents Support and explain customer billing and subscription terms Record details of interactions in Service Cloud (SFDC) Provide necessary outbound follow-up, both via phone and email Communicate and coordinate with internal departments Work as a team and be a positive addition to Avetta’s culture Performs other duties as assigned May be required to attend training, meetings, or seminars IDEAL QUALIFICATIONS: Call center experience is a plus Excellent communication skill – both written and orally Working PC knowledge, windows preferred and related applications An affinity for learning online software systems Interpersonal skills Problem analysis and problem-solving Attention to detail and accuracy Adaptability Self-Motivated Stress tolerance Ability to learn and apply new information or skills Fluency in English and 2 of the 3 following languages: Swedish, Finnish, Danish #LI-Remote

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