Technical Customer Success Manager
2 weeks ago
Location: Remote but the candidate needs to be from the Mumbai location
Job Responsibilities
• Experience required: 6 to 10 years in the industry.
• Lead the onboarding new clients on Nitrogen
• Understanding the client’s requirements
• Manage relationship with existing accounts
• Lead the solutioning conversation during sales
• Manage on going support with existing customers with the help of CS & SRE team
• Managing and enhancing the product features
• Translating the client’s requirement with the Product team to enhance the new feature sets.
• Analyzing the data and preparing reports.
Required Technical Skills:
Must have
• Excellent knowledge of HTML, JS, and CSS frameworks
• Good knowledge of web application frameworks.
• Good knowledge of Advanced Java/Node JS/Golang/Javascript
• Strong experience in designing and implementing Web Services and API.
• Excellent communication skills
• Good knowledge of Version Control Systems and Build processes.
• Good analytical and problem-solving skills.
Nice to have
• Cloud Platform experience (GCP/AWS/Azure)
• Kubernetes and Docker experience
Education Qualification
• UG: B. Tech / B.E. – Computers OR PG: MCA / M. Tech
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