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IT Administrator Hyderabad IN

5 months ago

hyderabad, India AIMS360 Full time

AIMS360 is looking for top IT talent to joinour growing team. As a systems admin you will initially start outon our hardware/software helpdesk and progress to more complexproblem solving. Your day to day will vary and may include thefollowing:

  • Identify diagnose andresolve customerreported issues covering customer ITinfrastructure.
  • Provide oneonone enduserproblem resolution over the phone and via remote access.
  • Perform routine preventative maintenance on ITequipment including but not limited to:
    firewalls servers(hosts and virtual onpremises and cloud) network equipment laptopsprinters.
  • Document all technical proceduresand user guides including configuration implementation and assetdocumentation of IT hardware and processes.
  • Participate in oncall rotation for escalationof issues.
  • Perform network and workstationhardware installation maintenance and upgrades coordinating withstaff customers and vendors.
  • Escalate serviceor project issues that cannot be completed within agreed servicelevels.
  • Audit help desk tickets and ensureestablished service levels are being met.
  • Support VOIP System which includes softphonesmobile app and physical phones.
  • Maintainworking knowledge of customer specific IT applications includingbut not limited to Carbon Black ManageEngine Patch ManagerMicrosoft Intune and similar products.
  • Office365 Management and troubleshooting.
  • Createreports of vulnerable systems and Helpdesk metrics.

Our ideal candidate:

  • Associates degreebachelors degree or workrelated experience.
  • 5years of handson experience in Help Desk support for office usersand remote environments.
  • Exceptional handsonand phone customer service skills allowing for a positive customerservice experience with endusers/customers.
  • Knowledge of Windows and Mac OS Windows ServerHyperV firewalls and routers.
  • Knowledge of thefollowing technologies/vendors: Microsoft Office Suite / Office 365and Active Directory
  • Knowledge of the followingMicrosoft Azure cloud services and Virtual machines
  • Ability to work in a team and communicateeffectively
  • Fluency in English

Bonus points if youhave:

  • Certificationsin PC/Server related areas such as A Network Microsoft CertifiedProfessional (MCP) Microsoft Technology Associate (MTA).
  • Experience with PowerShell or other scriptinglanguage.
  • Solid understanding of fundamentalnetwork design and operation