Customer support specialist consultant – e-commerce marketplaces

3 days ago

Tirupati, India House Of Luma Full time

Job Title: Customer Support Specialist – E-commerce Marketplaces (German Market) Location: Remote Engagement: Consultant Contractual Company: House of Luma Budget: ₹30,000 / month (non-negotiable) We are seeking a Customer Support Specialist  to develop and manage the customer support experience for our German-speaking marketplaces. This role will be responsible for setting up and running our support workflow from the ground up — including Freshdesk configuration, automation setup, templates, and structured response processes. The support work will be primarily in German , supported by AI translation tools when needed (Deep L, Google Translate, Chat GPT, etc.). This role requires accuracy, accountability, and strong written communication skills. Key Responsibilities ???? German-Language Customer Communication Respond to customer messages in German (using AI-assisted tools where needed) while ensuring tone, clarity, and professionalism. ???? Build Support System from Scratch Help configure Freshdesk (or a similar platform), including automation rules, tags, canned responses, queues, views, and reporting. ???? Timely and Structured Ticket Handling Meet marketplace SLAs and ensure messages are logged, managed, and resolved properly within assigned timelines. ???? Attention to Detail Provide accurate responses related to orders, refunds, returns, replacements, and product queries — with zero ambiguity or miscommunication. ???? Process Ownership & Accountability Work independently during assigned hours, manage ticket volumes, escalate when needed, and ensure end-to-end resolution. ???? Continuous Improvement Suggest improvements to workflows, customer messaging tone, automation setup, and reporting structure as the operation grows. ???? Collaboration & Transparency Share status updates, flag recurring cases, and coordinate with other teams when needed (logistics, marketplace ops, product). Requirements ✔ Experience in customer support — preferably marketplace support (Amazon/Otto/Kaufland) ✔ Strong written communication in German (with or without native fluency; AI tools allowed) ✔ Experience using Freshdesk or similar platforms ✔ Ability to work independently in a remote environment ✔ Detail-oriented, consistent, and process-driven ✔ Comfortable building structure where none exists yet Bonus Skills ⭐ Experience with automation rules and workflow setup in Freshdesk ⭐ Experience in cross-border e-commerce support ⭐ Understanding marketplace SLAs and compliance risks What We Offer ???? Remote freelance role ⏱ Defined working hours ???? A chance to shape the support system from day one ???? Exposure to European marketplace operations

  • BigCommerce E-commerce Expert

    1 week ago

    Tirupati, India beBeeEcommerce Full time

    BigCommerce E-commerce ExpertWe are seeking a skilled BigCommerce developer to enhance our online shopping experience. The ideal candidate will have extensive experience in BigCommerce development, including customizing themes, building apps, optimizing store performance, and integrating third-party tools.Develop and customize BigCommerce themes and...

  • Oracle E Business

    2 weeks ago

    Tirupati, India Whatjobs IN C2 Full time

    We have an immediate opportunity for " Oracle E Business - Payroll Consultant (Techno Functional ) " with our client. Interested candidates send me your CV to Position: Oracle E Business - Payroll Consultant (Techno Functional) Duration:3 Month Location: (Remote) Oracle E Business Payroll Experience in Oracle Fusion Payroll Migration from Oracle E-Business...

  • Customer Support Executive

    7 days ago

    Tirupati, Andhra Pradesh, India QO-BOX Private Limited Full time ₹ 96,000 - ₹ 1,20,000 per year

    Job Description – Customer Support Executive (CSE)Department:Customer Experience / Tele-Consultation OperationsLocation:[Insert Location / Remote]Reports To:Customer Support Lead / Operations ManagerJob SummaryThe Customer Support Executive at AAU Tele-consultation plays a crucial role in ensuring patients receive timely, accurate, and compassionate...

  • Application support engineer

    6 days ago

    Tirupati, India Hireginie Full time

    Title: Application Support Engineer Location: Bangalore Education: Preferred computer science background (preferably B. Tech, M. Tech, BCA, MCA, B. Sc.-IT, M. Sc.-IT) Experience: 2+ Years About the Role: As an Application Support Engineer provides technical support to global Saa S customers, resolves issues via chat and ticketing, and collaborates with...

  • Customer Support Executive

    2 days ago

    Tirupati, India FAIRLINKS MARRIAGES PVT LTD Full time

    _**Responsibilities**:_ - Building and maintaining strong relationships with prospective and existing customers. - Researching and pursuing new business opportunities. - Identifying customers needs and requirements and proposing suitable solutions. - Providing customers with comprehensive service consultations and guiding their decision-making process. -...

  • Customer Support Executive

    2 days ago

    Tirupati, India QO-BOX Private Limited Full time

    Job Description - Customer Support Executive (CSE)Department: Customer Experience / Tele-Consultation Operations **Location**: [Insert Location / Remote] Reports To: Customer Support Lead / Operations Manager Job Summary The Customer Support Executive at AAU Tele-consultation plays a crucial role in ensuring patients receive timely, accurate, and...

  • Presales specialist

    3 weeks ago

    Tirupati, India TechnoSphere, Inc. Full time

    Job Title: Presales Specialist / Proposal Coordinator Location: Remote – India About the Role: We are looking for a Presales Specialist / Proposal Coordinator to support our business development and managing end-to-end proposal creation, RFP/RFI responses, and presales documentation. The ideal candidate will have excellent communication skills, strong...

  • Sales specialist

    7 days ago

    Tirupati, India Popular Digital AI Full time

    Company Description At Popular Digital AI, we are dedicated to helping businesses across all industries unlock their full potential with state-of-the-art AI solutions. Our team of experienced data scientists, engineers, and industry experts collaborates closely with clients to understand their unique challenges and goals. We leverage our proficiency in AI...

  • Oracle Xstore Support

    3 weeks ago

    Tirupati, India Infogain Full time

    Oracle Xstore Support Professional (L2/L3) Job Location: Bangalore/Pune/Mumbai/Noida/Gurgaon/Kochi Ready to work inCST Time zone We will consider only Immediate joinersJob Responsibilities: The Support Specialist will be providing production support for a major specialty retailer based in US. Support will focus around Xstore/Xcenter environments along with...

  • Salesforce Consultant

    1 week ago

    Tirupati, India XFactor Talent Full time

    Job Title: Salesforce Consultant – Revenue Cloud (CPQ + Billing)Location: India RemoteEmployment Type: Full-timeIndustry: SaaS / Subscription TechAbout the roleWe are looking for an experienced Salesforce Consultant specialized in Revenue Cloud to lead + execute our end-to-end subscription monetization implementation on Salesforce.You will own design +...