Project Manager

2 days ago

Bengaluru, India Infogain Full time
Dear Candidates,

We have a Job Opportunity for a Project Manager with Infogain. Please find the Company Description and Job Description below.

The candidate will be required to commute to the Bangalore office on a Hybrid basis.

Company Description

- Infogain is a Silicon Valley headquartered company with expertise in software platform engineering and deep domain skills in travel, retail, insurance, and high technology. We accelerate the delivery of digital customer engagement systems using digital technologies such as cloud, microservices, robotic process automation, and artificial intelligence for our clients.- Our 6000+ global employees are across the US, UK, Singapore, Middle East, and India.

Job Location:

- No.90B, ELCITA PID No. 295 of Konappa Agrahara, Electronic City, 1st Phase, Bengaluru 560 100, Karnataka State

Key Responsibilities:

1. Client Relationship Management:

- Serve as the primary point of contact for client stakeholders, ensuring constant engagement and alignment with their business needs and objectives.- Build and maintain strong relationships with clients by proactively addressing their concerns, understanding their skill and resource requirements, and ensuring our solutions meet their expectations.- Act as a trusted advisor by providing insights and recommendations based on client feedback, market trends, and internal capabilities.

2. Team Management:

- Lead and manage the performance and development of team members deployed at client sites, ensuring they have the necessary resources, skills, and motivation to deliver outstanding service.- Provide ongoing coaching, mentoring, and support to the team to ensure high engagement and retention.- Address and resolve any personnel-related issues that arise on client sites, maintaining a healthy work environment and a productive team.

3. Business Reviews:

- Conduct regular program/project reviews to discuss weekly project updates, team performance, and any immediate challenges with both internal and external stakeholders.- Lead Quarterly Business Reviews (QBRs) with client stakeholders, presenting key performance indicators, resource management updates, and overall service delivery results.- Use business reviews to identify opportunities for improvement, upsell or cross-sell services, and enhance the overall client relationship.

4. Program Management:

- Oversee the end-to-end delivery of services to the client, ensuring that all projects are completed on time, within scope, and budget.- Collaborate with internal delivery teams to ensure that all service commitments and SLAs (Service Level Agreements) are met.- Develop and implement strategies to continuously improve service delivery and client satisfaction.- Anticipate future skill and resource requirements from the client and work proactively to align the team accordingly.

5. Stakeholder Engagement:

- Foster strong, collaborative relationships with internal stakeholders to ensure smooth service delivery and to escalate and resolve any issues that impact client success.- Regularly engage with client senior leadership to provide updates, gather feedback, and identify new business opportunities.

Key Qualifications:

- Experience: 12+ years of experience in project/program management & client engagement roles within a services organization.- Client Relationship Management: Demonstrated ability to build strong relationships with external stakeholders, understand their business needs, and translate those into actionable solutions.- People Management: Proven experience managing teams, with a focus on coaching, mentoring, and performance management.- Business Review Experience: Strong experience in leading business reviews, including weekly, monthly, and quarterly touchpoints with clients.- Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and effectively to both clients and internal teams.- Problem-solving: Strong problem-solving skills with the ability to address client issues in a proactive and solution-oriented manner.- Organizational Skills: Highly organized with the ability to manage multiple projects and priorities simultaneously.- People-oriented: A natural "people person" with a strong focus on relationship-building, conflict resolution, and team motivation.

Preferred Skills:

- Experience in managing clients in IT services, consulting, or technology-driven projects.- PMP or other project/program management certifications are a plus.- Strong understanding of the talent/skills market, especially within Adobe technology and consulting services.- Experience in conducting business reviews, presenting to C-level stakeholders, and driving continuous service improvement.

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