ServiceNow Functional Analyst

1 month ago


Delhi, India QAAgility Technologies Full time
Job Title: ServiceNow Functional Analyst

Job Type: Remote

Years of Experience: 5+ Years

Job Description:

This position involves transferring ServiceNow business requirements into functional requirements so that the developer can subsequently develop the project or an improvement to the system

Roles and Responsibilities:

- Take part in the collection, analysis and documentation of business needs;- Recommend and implement value-added solutions to meet the needs of the company;- Take part in the basic configuration of the various modules- Ensure the documentation of functional specifications for corrections and transmit them to developers;- Ensure the execution and documentation of unit and acceptance tests;- Prepare and provide user training on the projects worked on- Identify the appropriate deployment strategy and take part in it- Ensure adequate monitoring of projects and improvements- Provide post-implementation support as needed- Good understanding of the concept of integration with other software.

Key Point: The analyst will work on ITSM, CSM, PA, Integration Hub, FSM, and more.

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