Head of Customer Success
1 day ago
Role OverviewThe Head of Customer Success will lead all post-sales operations at WordWorks AI, ensuring clients achieve measurable success with our AI-driven voice and chat automation solutions. The role also includes full ownership of the Campaign Team, which runs outbound and inbound engagement operations across two shifts to support clients in BFSI, SaaS, and enterprise automation.Key Responsibilities•Build and lead the Customer Success function to drive adoption, retention, and expansion of WordWorks AI solutions.•Manage and mentor a campaign operations team executing daily customer communication campaigns across voice, WhatsApp, and digital channels.•Oversee shift scheduling, ensuring 24/7 coverage, operational efficiency, and quality control.•Define and track customer success metrics (CSAT, NPS, renewals, upsells) and campaign KPIs (call success rate, connect ratio, conversion rate).•Collaborate with product and engineering teams to relay customer feedback and improve platform features.•Develop playbooks and SOPs for campaign execution, escalation handling, and client onboarding.•Work with sales and finance to ensure timely renewals, collections, and
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Head of Customer Success
4 days ago
delhi, India Clumsy Bumsy Full timeJob Title: Head of Customer Success Location: Sonipat, Haryana / Hybrid Employment Type: Full-time Salary Range: ₹40,000 – ₹80,000 per month (based on experience) Company Website: www.clumsybumsy.comAbout UsAt Clumsy Bumsy, we make healthy, fresh meals for cats — and we do it with heart. Every pack we deliver represents trust from a pet parent who...
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Head of Customer Success
3 days ago
delhi, India Clumsy Bumsy Full timeJob Title: Head of Customer Success Location: Sonipat, Haryana / Hybrid Employment Type: Full-time Salary Range: ₹40,000 – ₹80,000 per month (based on experience) Company Website: About Us At Clumsy Bumsy, we make healthy, fresh meals for cats — and we do it with heart. Every pack we deliver represents trust from a pet parent who wants the best for...
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Customer Success Manager
3 weeks ago
New Delhi, India Lemnisk Full timeThe Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are l ooking for a maverick who is passionate about increasing the digitals share of business for different verticals.Key Responsibilities ● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients....
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Head of Onboarding
3 days ago
New Delhi, India Netcore Unbxd Full timeWho We Are At Unbxd, we're building the world's largest search intelligence products, empowering leading e-commerce businesses globally. We are a close-knit, highly driven, and skilled team of engineers and support professionals who think big and execute beyond expectations. The challenges we tackle span algorithmic problem-solving, systems engineering,...
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Head of Customer Success Operations
3 days ago
New Delhi, India Innovaccer Full timeCustomer Success at Innovaccer:Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.About the...
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Head of Customer Success Operations
2 days ago
New Delhi, India Innovaccer Full timeCustomer Success at Innovaccer:Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.About the...
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Customer Relation Executive
1 week ago
Sanjay Enclave, Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per yearHiring Now – Customer Relation Executive (CRE)Location: Sanjay Gandhi Transport NagarSalary: 15k to 25kJob Type: Full-time | On-siteAbout the Role:We are looking for a proactive and customer-focused Customer Relation Executive (CRE) to manage client interactions and ensure high levels of customer satisfaction. The ideal candidate will be the first point of...
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Customer Success Associate
3 days ago
Saket, Delhi, Delhi, India Iron man Lifestyle Full time**The Company**: Iron Man Lifestyle is a profitable fast-growing dating and lifestyle coaching company helping Indian men get over their social anxiety, develop their confidence & social skills, and get into deeper, fulfilling relationships. - **The Role: Customer Success Executive →** Currently, we’re signing up customers at a pace faster than we can...
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Executive - Customer Success
2 weeks ago
Delhi, Delhi, India Iron Man Lifestyle Full time ₹ 1,20,000 - ₹ 1,50,000 per year- Do you want to leverage your Customer Success skills, and be a part of a profitable, fast-growing early-stage startup, and. Help 1 Crore Indian men be more confident, improve their social skills, and help get into deeper, fulfilling relationships. We are accepting applications for a Customer Success Executive to join our growing Iron Man Lifestyle team. ...
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Customer Success Executive
3 days ago
Delhi, Delhi, India Apna Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAbout the TeamThe Enterprise business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3 sub-units - Sales, marketing, and Revenue Operations, which includes Customer Success Management. The sales team is divided based on industry expertise while the customer support team and marketing teams are horizontal. The team plays a...