Communication Training Manager
4 weeks ago
We have successfully raised $27M from Elev8 Venture Partners, KB Investments & Tenacity Ventures
We work fully onsite on all days of the week from our office in Andheri, Mumbai.
Do check out more of the stuff we do:IDfyU (Candidate page):
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work fully onsite on all days of the week from our office in Andheri, Mumbai.
Role Brief:As a Training Manager you will be responsible to devise our organizational training strategy, oversee its implementation and assess its outcomes. You will identify training and developmental needs across processes and drive suitable training initiatives that build loyalty to the firm.
Your day-to-day work will involveIdentify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managersDevelop individualized and group training programs that address specific business needs.Develop training manuals that target tangible results.Implement effective and purposeful training methods.Evaluate organizational performance to ensure that training is meeting business needs and improving performance.Assess employees’ skills, performance and productivity to identify areas of improvement.Understand Customer escalations & identify training needs from the teams accordinglyDrive brand values, ZTP policies and philosophy through all training and development activities.Effectively communicate with team members, trainers and management.Create a curriculum to facilitate strategic training based on the organizations goals.Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.Manage the technologies and technical personnel required to develop, manage and deliver training.Keep abreast of training trends, developments and best practices.
Yes, some qualifications will help
QUALIFICATIONS AND EDUCATION REQUIREMENTS - BS degree in Education, Human resources or relevant fieldGood computer and database skills
Preferred Skills:Strong foundation in high volume operational setup; preferably in consumer businesses (eCommerce, Background Verification, KYC, Logistics)Proven work experience as a Training Manager preferably in Background Verification or KYC processTrack record in designing and executing successful training programsFamiliarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)Excellent communication, leadership and MS Office skillsAbility to plan, multi-task and manage time effectively - Strong writing and record keeping ability for reports and training manuals
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