Customer Success Manager
17 hours ago
Job Title:Customer Success Manager Location:Surat, Gujarat (On-site) Company:TestGrid Employment Type:Full-time Salary Range:As per market standardsJobRoleWe are seeking a highly skilledCustomer Success Manager (CSM)who will play a critical role in ensuring our customers achieve measurable value from the TestGrid platform. In this role, you will manage customer relationships from onboarding through renewal, drive product adoption, streamline POCs, and proactively identify opportunities for account expansion. You will act as a trusted advisor-guiding customers, optimizing their workflows, and reducing churn through strategic engagement. This position requires astrategic, customer-focused professionalwith strong technical aptitude, excellent communication skills, and a passion for delivering exceptional customer experiences. As a key member of the TestGrid.io customer team, you will lead client engagement efforts, ensure long-term satisfaction and growth, and contribute to strengthening our overall customer success framework.Key Responsibilities1.Customer Onboarding & AdoptionLead end-to-end onboarding for new customers, including setup, training, environment configuration, and best-practice workflows. Drive adoption and usage across various TestGrid modules: automation, real device testing, browser testing, network testing, APIs, accessibility, etc. Proactively identify gaps in customer usage and recommend solutions to increase platform value.2. Manage POCs & Customer EnablementOwn the success of customer POCs, ensuring technical validation and value realization. Coordinate with internal teams (Engineering, Support, Product) to address blockers and ensure smooth execution.3. Customer Relationship ManagementServe as the primary point of contact for enterprise accounts. Conduct regular check-ins, QBRs, and roadmap discussions. Build strong rapport with QA Leads, Test Managers, Infra Managers, and C-level stakeholders.4. Upsell, Cross-sell & Revenue GrowthIdentify account expansion opportunities across TestGrid modules and device/cloud consumption. Collaborate with Sales on renewals, expansions, and contract negotiations. Track account health and intervene early to prevent churn.5. Product Advocacy & Feedback LoopBecome an expert in the TestGrid platform and provide guidance on industry best practices. Gather product feedback from customers and collaborate with the Product team to influence the roadmap. Develop customer-facing resources: guides, playbooks, training videos, and FAQs.6. Support Escalation & Issue ResolutionWork closely with the Support & Engineering teams on high-priority issues. Facilitate clear communication between the customer and internal teams, ensuring timely resolutions.Why Join TestGrid?Opportunity to work with a cutting-edge automation & testing platform. High-growth environment with ample scope for innovation and ownership. Collaborate with global clients and a talented cross-functional team.How to Apply:We want to hear from you Please submit your resume to with the subject line:"Customer Success Manager - TestGrid"TestGridis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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Customer Success Manager
2 days ago
Delhi, Delhi, India Thynk Success Full timeAre you passionate about driving client growth and building long-lasting partnerships? Thynk Success — a performance-driven marketing agency specializing in the education sector — is looking for a Customer Success Manager to join our growing team.Key Responsibilities:Serve as the main point of contact for clients to manage relationships and ensure...
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Customer Success Manager
3 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success ManagerLocation: Whitefield, Bengaluru, KarnatakaWorking Days: 5 Days (Rotational Shifts)Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:- This role is only for graduates (Postgraduates should not apply). - You must have exceptional spoken and written English...
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Customer Success Manager
18 hours ago
New Delhi, India Skill Veda Full timeCustomer Success ManagerLocation:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
2 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success Manager Location:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
2 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success ManagerLocation:Whitefield, Bengaluru, Karnataka Working Days:5 Days (Rotational Shifts) Compensation:₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)Eligibility Criteria:This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English...
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Customer Success Manager
3 weeks ago
New Delhi, India Wayground (formerly Quizizz) Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
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Customer Success Manager
2 weeks ago
New Delhi, India Skill Veda Full timeCustomer Success Associate – TravelTech / SaaS | New Delhi:Location: New DelhiCompensation: ₹5,00,000 – ₹6,00,000 per annum (Including PF and PGDM monthly fees of ₹6,666)Shift: 6 Days (5 Days On-site, 1 Day WFH)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't apply• You should have exceptional spoken...
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Customer Success Manager
1 day ago
New Delhi, India TestGrid.io Full timeJob Title:Customer Success Manager Location:Surat, Gujarat (On-site) Company:TestGrid Employment Type:Full-time Salary Range:As per market standardsJobRoleWe are seeking a highly skilledCustomer Success Manager (CSM)who will play a critical role in ensuring our customers achieve measurable value from the TestGrid platform. In this role, you will manage...
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Customer Success Manager
2 weeks ago
New Delhi, India Decode Age Full timeLocation:Bengaluru Function:Customer Success, Experience & Support Reporting To:Growth Head/ CEOAbout Decode AgeDecode Age is India’s first longevity company, operating at the intersection ofnutraceuticals, biotechnology, and digital health . We are creating a new category in preventive health and human longevity, with a fast-scaling D2C model and presence...
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Customer Success Manager
3 weeks ago
New Delhi, India Trantor Full timeAbout Trantor:Trantor is a global technology services company delivering cutting-edge digital transformation and product engineering solutions. Since 2012, we’ve partnered with leading clients across Technology, FinTech, Media and Cybersecurity industries.With delivery centers in the US, India, Canada, and Costa Rica, we operate as a seamless extension of...
