Front Desk Executive

6 days ago

Mumbai, India Relomi Corporate Services LLP Full time

Job Category : Rooms & Guest Services Operations, Property ManagementLocation :  Hiranandani Gardens, Powai, MumbaiSchedule : Full-TimeJoining : Immediate (earliest possible)Relocation/Accommodation Support : NA (accommodation facility not available)Salary : As per market standardThis is for our Serviced Apartment in heart of Hiranandani Gardens, Powai, Mumbai. It is an unique offering in the market with 5 star hotel level amenities and services, combined with modern, upscale home like set-up. A true Serviced Apartment in India. All units being 1 BHK with separate Living, Kitchen, & Bedroom.The property is already running full, with major customer base being Japanese expats. Other than Japanese, almost all major foreign guests (German, France, Italy, America, Russia, Korea, China, Singapore, Malaysia, Indonesia, UAE, Dubai, etc) have been staying. Of course the Indians guests are absolutely loving the product.RELOhomes Serviced Apartment: DescriptionThis role is for an experience candidate who has worked FO leader or Senior front desk executive or similar role in 4/5 star hotels, having involved into various functions at core level so as to come on board for providing exceptional customer service and administrative support at the front desk and maintain and improve policies, systems, and processes for various functions.Day-to-day operations management: Day-to-day Front Desk duties, check-ins/outs, billing, Answer phone calls, emails, respond to inquiriesEnsure Front Desk functions without errors, identify if any lapses and rectify in real timeAdministering front office functions and supervising staff on a daily basisFront Office shift allocation, leave managementImplementation, continuous review, continuous improvement (kaizen)Perform to fill-in the duty as and when needed in case of absence or peak workload.Ensure billing, and recovery, keep track of all invoices and payments (using accounts team in the back-end)Monitor & oversee all guest services on daily basisIdentify challenges, and work on improvements in guest servicesContinuous improvement in enhancing the Guest ExperienceSet-out system for receiving guest feedback, and implementing improvements based on feedback.Identify critical guests, VIP arrivals, meet & greet, attend guests as necessaryWork on strategies to minimize guest discomfort, inconvenience by minimizing downtime due to defects, troubles, and underlying costsAnswer day-to-day inquiries for short-term / long-term staysPreparation and Presentation of Weekly and Monthly reports to the managementExcellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc.Hospitality attitude and aptitude, customer centric, effective in communicationThorough organization and supervisory skills.Natural team player, having patience, negotiation skills, good into dispute/grievance resolution with all stakeholders, calmly handling the situations, etc.Graduate / Post Graduate preferably into hotel managementMust have worked in 4/5 star hotels in similar role for at least more than 3-4 yearsJob Type: Full-timeBenefits:Food providedHealth insuranceProvident FundSchedule:Day shift / Rotational as needed.Supplemental Pay:Yearly bonus

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