Associate Manager

3 weeks ago

Chennai, India HCLTech Full time
Please share your resumes to

Job Description:Job detailsJob Title : Associate Manager - InsuranceBand Level : E2.1Designation : Associate ManagerLocation:

Chennai – NavalurReports to:

Manager / Group ManagerPurpose of the roleTo contribute to the achievement of HCL goals by supporting the objectives and goals of the Business Change teamTo work with existing and new clients to demonstrate expertise and promote HCL to a high standardTo produce high quality documentation meeting company standards for issuing to and approval by internal and external stakeholdersTo ensure all recommendations and solutions are designed with operational needs in mind balanced against initial and ongoing costs, compliant outcomes and client expectationsTo work with the BS&S team to support systems development and ensure UAT testing plans/execution are approved in line with business expectationsTo manage and aid transition to service delivery ensuring that all documentation, procedures and knowledge transfer to stakeholders are approved and completed before release of new itemsTo supply appropriate management information as and when requiredKey tasks and responsibilitiesTo undertake an initial analysis of items received to demonstrate an understanding of the requirements, working with operations, to ensure a choice of solutions can be presentedTo produce an impact assessment for approval by internal / external stakeholdersTo ensure all documentation (E.g. Impact Assessment / Business requirement specification) is delivered to a high standard and is approved by all internal and external counterpartsFollowing the initial approval of costs, work with key stakeholders to produce detailed project documentation identifying key requirements and responsibilities to deliver the required outcomeWhere appropriate, work with systems analysts to assist with the understanding of required changesWhere appropriate, work with internal and external stakeholders to ensure policyholder documentation is issued to the expected standardsTo assist the test team with regards to creating and approving a required test planTo provide operational sign off, prior to systems release, through the final approval of any UAT evidence and to undertake operational verification of the enhancements following releaseTo engage with operational stakeholders, ensuring employees have an appropriate understanding of the item being delivered through Business ChangeTo manage, and own the integration of, items into BAU and to identify / evaluate further opportunities for operational change as part of continuous improvementMaintain high levels of productivity and quality, whilst supporting colleagues and stakeholdersEnsure all regular events, including audit activities and actions, are completed / escalatedTo adhere to local and corporate governance and controls ensuring business operating systems and procedures are utilised / updated as necessaryTo adhere to all HCL policies and proceduresTo comply with industry and regulatory requirementsApplication of OpEX principles / focus on customer outcomesPromote good standards of professional working including verbal and written communication within a service delivery environmentSupport the achievement of the Business Change team "terms of reference" and "performance standards" by undertaking activities relevant to the needs of the businessManaging a group of junior BAs with their administrative tasks and project worksResponsible for mentoring new hiresPerson SpecificationEssential:Education/Qualifications/TrainingGraduation in any streamDesirableMBACFA Certification from CII, UKCBAP certification (from International Institute of Business Analysis, US)Workforce planning knowledgeUnderstanding of Operational Processes and proceduresEssential:Specific Job Skills:Awareness of Financial Services regulatory boundariesMS Office experienceOperate within a workflow management environmentExcellent communication skills – verbal and writtenUnderstanding of SQLUnderstanding of core insurance applicationsEssential:Experience:At least 48 months of experience as Life & Pensions Business Analyst, or, at least 72 months of experience in Life & Pensions operationsProven track record of delivering to a high standard in an operational environmentProven track record in the ability to influence and achieve resultsExperience of managing process and/or cultural changeDesirable:At least 2 years of experience of working in the UK Life and Pensions areaExperience of working within a business process outsourcing environmentAt least 3 years of experience in leading a team.Essential:Core Competencies (HCL Standards)Strategic Commercial AwarenessChange & InnovationThe need to work in a regulatory environmentDelivering ExcellenceTeam playerDesirable:Inspirational Leader

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