Salesforce Administrator

2 months ago

Bangalore, India Kaplan Full time
Job Title Salesforce Administrator (Hybrid)

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best in class educational experience and make Kaplan a great place to work.

Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

Description

Kaplan is looking for a Salesforce Administrator to be part of the Salesforce implementation team. The ideal candidate should have the right mix of business analysis skills and passion for leveraging Salesforce capabilities to solve business challenges and drive adoption.

Responsibilities

Perform all the Salesforce configuration in the Org including but not limited to Case Management, Lead & Campaign Management, User Provisioning, CTI, Objects and layouts, Security, Knowledge Base, Forecasts and Reports. Facilitate requirements workshops, documenting detailed functional, technical, reporting & data requirements Gather, create and document current and future business process flows. Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes Provide support to Salesforce users in sales and service teams, and act as the primary point of contact for end-user support. Engage with business stakeholders to gather/analyze requirements and map them to solutions that leverage Salesforce functionality. Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation. Migrate meta data between Salesforce environments using change sets and other tools such as Snapshot as needed. Perform data analysis/management tasks and produce ad-hoc reports using tools like DataLoader and SOQLXplorer. Collaborate with end-users to create and maintain training materials. Drive adoption, on-boarding and train the trainers processes. Manage relationships with stakeholders to achieve project goals Maintain collaborative relationships with external vendors to achieve project goals, where necessary. Participate in the evolution of team best practices, standards and policies. Stay current with the periodic Salesforce releases and leverage the updates applicable to the Org. Support all Salesforce releases and ensure system uptime as per the SLA. Be part of a fast paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects. Hybrid Schedule: 3 days remote / 2 days in office 30-day notification period preferred

Requirements

Bachelor’s/Master’s Degree in a relevant field (Computer Science, Engineering) or equivalent proven experience required. 6+ years of experience working with Salesforce as an administrator configuring applications in sales and/or service clouds and 4+ years of general Business Analysis within a matrix organization. Experience configuring various Salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules, CTI integration and reports. Strong client/stakeholder engagement capabilities Strong interpersonal and communication skills with a proven ability to present information clearly and effectively. Strong time management and organizational skills Scrum or Agile methodology experience highly desirable Experience with various Salesforce customer portals and sites technologies. Proven track record in leading initiatives and managing small projects. Competency in gathering and documenting business requirements. Proficiency with DataLoader, Salesforce Communities, SOQLXplorer and Excel for data manipulation and complex custom reports. Demonstrate excellent understanding of various governor limits applicable to Salesforce. Past experience configuring a B2C application on Salesforce is nice to have. Experience with installing and configuring packages from AppExchange. Demonstrate some understanding of VisualForce, HTML, Javascript and CSS. Excellent attention to detail and complex problem-solving capabilities.

Education

Bachelors in Computer Science or a related technical field is preferred. Strong relevant work experience considered.

Location

Bangalore, KA, India

Additional Locations

Employee Type

Employee

Job Functional Area

Systems Administration/Engineering

Business Unit

00092 Kaplan Health

Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found here.

Diversity & Inclusion Statement

Diversity inspires innovation and growth in the Kaplan community.

Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas ,

and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our

culture.

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