Senior Associate Product Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Role Summary Join athenahealth as a Senior Associate Product Manager where you'll drive innovation in productivity solutions that enhance operational efficiency and employee productivity. Based in our Bangalore (Whitefield) office in a hybrid work arrangement, this role offers the opportunity to shape high-impact internal tools that transform how our teams work. You'll report to the Product Management Director and collaborate with diverse stakeholders to deliver solutions that matter. Team Summary This junior product owner role sits within athenaIT's Productivity Solutions Zone, focusing on high-profile internal tools that enhance operational efficiency and employee productivity. You'll initially focus on managing and growing our AI-powered internal productivity platform and other custom-built tools that help employees across athenahealth find information, answer questions, and streamline daily workflows. The Senior Associate Product Manager works closely with stakeholders to gather requirements, manage product backlogs, and prioritize features in collaboration with project teams. You'll lead the rollout of product changes, communicate effectively across the organization, and manage ongoing operations. The role demands strong community-building skills and a proactive approach to ensuring smooth adoption and alignment across multiple teams, ultimately driving productivity improvements throughout the organization. Essential Job Responsibilities · Define and prioritize product backlog items in collaboration with stakeholders and project teams · Coordinate with cross-functional teams to deliver product enhancements and updates on schedule · Communicate product changes clearly and effectively to all relevant audiences · Drive change management initiatives to ensure adoption of new tools and processes · Support continuous improvement by collecting user feedback and analyzing product performance metrics · Facilitate stakeholder engagement and build strong working relationships across teams · Monitor operational performance and address issues to maintain seamless product functionality · Build and nurture user communities around AI-powered and custom productivity tools, fostering engagement and knowledge sharing · Support the development of training programs and educational content to maximize user adoption of internal productivity solutions Additional Job Responsibilities · Assist in the creation of product documentation and training materials · Participate in community-building activities to foster user engagement and knowledge sharing · Support competitive analysis and market research efforts · Contribute to ideation sessions for new product features · Collaborate on internal product marketing and communications · Provide input on process improvements within the product management team · Engage with external partners as needed to support product initiatives · Help implement best practices and guidelines for internal AI and productivity tool usage · Analyze user interaction patterns with custom internal tools to identify improvement opportunities Expected Education & Experience · Bachelor's degree in Business, Technology, or a related field · 5 to 8 years of experience in product management or related roles · Strong communication and interpersonal skills · Familiarity with change management principles and practices · Experience or interest in community building within a professional environment · Ability to manage multiple priorities effectively · Proficiency in product management tools and software is a plus · Basic understanding of Generative AI concepts and workplace applications · Experience with or strong interest in prompt engineering and AI tool optimization · Ability to communicate technical concepts clearly to non-technical audiences About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.  Learn more about our culture and benefits here: athenahealth.com/careers