Social Media Moderator

5 days ago

Bengaluru, India GoMark.ai Full time
Social Media Moderator

Position Title: Social Media Moderator

Department: Marketing/Customer Support

Location: Remote/Office-Based

Role Overview:

We are seeking a skilled and proactive Social Media Moderator to manage online communities and ensure positive, engaging, and respectful interactions across our social media platforms. The ideal candidate will monitor, moderate, and respond to comments, messages, and user-generated content while upholding brand guidelines and fostering a healthy digital environment.

Key Responsibilities:

1. Content Moderation:

- Monitor comments, posts, and user interactions on all social media channels (e.g., Facebook, Instagram, Twitter, LinkedIn, etc.).- Remove inappropriate, harmful, or spam content as per company policies.- Escalate critical issues to the relevant teams promptly.

1. Engagement Management:

- Respond to queries, comments, and messages promptly and professionally.- Foster meaningful conversations to build community trust and engagement.- Highlight trending discussions and user concerns to the marketing or content team.

1. Brand Reputation Management:

- Protect the brand's image by ensuring all interactions align with company values.- Address negative feedback diplomatically while maintaining a professional tone.

1. Reporting & Insights:

- Track and report community activity, sentiment, and emerging trends.- Provide insights and recommendations for improving community engagement.

1. Collaborations:

- Work closely with the social media, marketing, and customer support teams.- Suggest creative ways to enhance the brand's online presence.

Key Requirements:

1. Experience:

- Proven experience as a Social Media Moderator or in a similar role.- Familiarity with major social media platforms and community management tools.

1. Skills:

- Strong written communication skills with attention to detail.- Ability to handle sensitive issues tactfully and professionally.- Basic understanding of social media analytics.

1. Personality Traits:

- Patient, empathetic, and solutions-oriented.- Creative thinker with a passion for engaging online communities.- Proactive and able to work independently in a fast-paced environment.

Preferred Qualifications:

- Knowledge of tools like Hootsuite, Sprout Social, or Meta Business Suite.- Basic familiarity with social media advertising.- Fluency in multiple languages is a plus.

What We Offer:

- Competitive compensation package.- Opportunities for professional growth and upskilling.- A supportive and collaborative work environment.

Join us to create positive and engaging digital experiences

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