Oracle SCM Performance Engineer

1 month ago

Bengaluru, India Oracle Full time
Job Title : Oracle Fusion SCM Performance Engineer

Job Location : Bengaluru/Hyderabad

Exp Range : 5-15 years

Position Overview : As a performance troubleshooting engineer you would be involved in with following activities (but not limited to)

- DevOps experience with focus on performance troubleshooting in customer environments and identifying root causes.- Analyze performance metrics and perform health checks on environment to identify any potential impact areas.- Review root causes on performance issues and advise on improvements.- Work with Operations to perform CAPA on major customer issues.- Point of contact for performance related issues and working with other pillars to strengthen the support model between teams.- Performance POC, to assist Support engineers in identifying and resolving performance related issues.- Work with Product Strategy on product improvement recommendations.- Handle complex technical issues during critical customer escalations.- Work with Cloud Operations and Development on improvements through sensors and process improvements.- Understand the capabilities and tooling needs of support and drive innovation, build and development utilities such as sensors, log parser tools, scripting, analyzers, etc.- Work with development to incorporate tools into the application (shift left focus).- Work with Documentation team on improved documentation when issues have been identified for better self-service and less service requests.- Work in 24/7 environment with defined shifts and work hours including weekends and holidays on rotation basis.

Qualifications :

The ideal candidate will possess the following skills but may not be limited to:

- BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications and infrastructure at functional and technical level (preferably Oracle).

Six plus years’ experience with core / application products in Apps DBA or Sys DBA role.

- Experience building and/or troubleshooting enterprise business applications- Operations / DBA / DevOps / DevSecOps, experience (or equivalent) in managing enterprise business applications.- Strong understanding of integration platforms such Oracle Integration Cloud, MuleSoft, TIBCO etc., to be able to troubleshoot issues in Middleware layer. Trace data issues through application layers, integration platform layer, database and network.- Strong knowledge of SOAP, REST Event Hub, WebLogic, Web services and SOA.- Exceptional diagnostic and troubleshooting ability across all layers of infrastructure (Network, Middleware, application servers and database) and skilled in using industry standard tools and techniques.- Extensive experience monitoring, tuning and/or changing complex applications to optimize the product configuration to perform to customer expectations.- Extensive experience with one or many aspects of Enterprise Business Application (Product expertise, log analysis, structured troubleshooting techniques, etc.)- Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on.- Ability and demeanor to assist junior members of the team in training on new products and technologies is highly desired.- Ability to simplify and communicate complex pieces of technical information to customer executives.- Self-starter with strong persuasive and perseverance abilities to drive the troubleshooting process with goal of solving customer issues asap.

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