Clinical Support Specialist I
17 hours ago
Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet
Job Summary
The ROSA Clinical Sales Specialist provides clinical support, and account management for the ROSATM system once they have been purchased by a hospital. The incumbent also plays a critical role in building the utilization of ROSATM system. In addition, they would be responsible to lead key projects that are needed for the team.
Principal duties and responsibilities
Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM System Through partnership with the surgeons and hospital staff, help drive system utilization as per target by determining the appropriate program elements to meet the needs of the hospitals’ patient and local market Ensure Consumable sales as per the annual sales target Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness In partnership with the capital sales and marketing team, work to develop an account development plan tailored to the local market Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system Document and investigate product complaints to identify root cause analysis
Expected Behaviour
Respect the contributions and perspectives of all Team Members Commit to the highest standards of patient safety, quality and integrity. Focus our resources in areas where we will make a difference . Ensure the company's return is equivalent to the value we provide our customers and patients. Give back to our communities and people in need.
Education and Experience
Degree in Science or Nursing background Experience with Clinical Support in the Operating Room preferred Prior experience with Robotics preferred Excellent communication, organizational and customer relation skills Ability to work without specific direction on daily activities Ability to determine one’s own schedule based on business needs
Travel Expectations
70% of travelling
EOE/M/F/Vet/Disability
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