Customer Relationship Specialist

3 weeks ago

hyderabad, India 63 moons technologies limited Full time
Job Description – Client Relationship Specialist
Designation: Client Relationship Specialist
Location: Bangalore/Chennai/Hyderabad
Experience: 3 – 5 years
About the Company: Ticker Data Limited is one of the leading global content providers in the
financial information services industry that integrates and disseminates ultra-low latency data feeds,
news and information. Real-time market data and information is distributed in a user friendly and
flexible format on Ticker’s own state-of-the-art platform as well as on third-party websites, including
mobile Phones, at competitive prices. Ticker’s adoption of open technology standards allows it to
integrate content with rich features and analytical tools, enhancing customer experience through
customized delivery and display of data and tools. Resilient data management system and dedicated teams of information and technology specialists ensure the highest standards of data security, completeness, quality and authentication.
Website : Overview: We’re looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate should have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with spreadsheets, and various products of the Company.
Objectives of this role
• Serve as the main point of contact in all matters related to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Key Responsibilities:
• Handle inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they receive services that are within their budget and meet
their needs.
• Meet regularly with other team members to discuss progress and find new ways to improve
business.
• Serve as a brand ambassador for existing and new products, developing tailored sales pitches to
each client.
• Coordinate with Customer Support and Marketing to ensure customers satisfaction and
appropriately introduce new products as they relate to client needs.
• Generate progress reports for clients and senior leaders within the organization.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team
regularly.
Qualification:
• Bachelor’s Degree in Marketing/Finance or a related field.
• NISM Courses
• The prospective candidate should be familiar with minimum 2 local languages. E.g. Tamil,
Kannada, etc.
Preferred Skills:
• Candidate should be willing to travel frequently to client location.
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
• Proficiency with common customer success and customer relationship management software,
Sales Logix and Salesforce
• Professional certification (ex: from Strategic Account Management Association)
• Proven experience as a Client Account Manager or similar role.
• Strong problem solving and negotiation abilities.
• Strong understanding of Financial Markets.
• Exceptional communication and presentation skills.
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