Process Design and Quality Assurance
3 weeks ago
About the Team The Customer Experience (CX) Team is responsible for delivering seamless, high-quality customer interactions. We oversee operations, partner management, process excellence, training, quality assurance (QA), and workforce management (WFM) to enhance customer satisfaction. Our goal is to design, implement, and continuously improve CX processes while serving as the voice of the customer. About the Role As a member for Process Design, Excellence & Quality Assurance, you will design, optimise, and govern customer experience processes to enhance operational efficiency, service quality, and business outcomes. You will work across teams to simplify workflows, implement automation, and establish robust quality frameworks. This role requires strong analytical, problem-solving, and leadership skills to drive a culture of continuous improvement. Key Responsibilities Process Design and Optimisation Define and document new processes, including workflows, SOPs, and performance metrics. Identify inefficiencies using Lean, Six Sigma, Value Stream Mapping (VSM), and Business Process Reengineering (BPR) techniques. Drive continuous improvement initiatives to enhance efficiency and effectiveness. Work with Product & Engineering teams to identify automation opportunities and reduce customer support contacts. Design BOT flows and work on AI-based tools and solutions to improve customer experience and bring in efficiencies Quality Assurance & Governance Establish quality standards, KPIs, and audit frameworks for CX processes. Conduct audits, analyse customer interactions, and ensure process adherence. Improve service quality through data-driven decision-making and structured problem- solving. Benchmark industry best practices and implement insights for CX enhancement. Collaboration and Stakeholder Management Work closely with Operations, Product, Engineering, and external partners to ensure smooth execution of CX processes. Provide structured feedback and process recommendations to improve customer engagement. Create and execute strategies to ensure the highest level of customer service quality across all channels and touchpoints. Establish quality standards, metrics, and guidelines for customer interactions. Skills & Qualifications Bachelor’s degree in any field. 10+ years of experience in process design, operations, or customer experience, with 5+ years in process design. Strong stakeholder management, communication, and team leadership skills. Expertise in Lean, Six Sigma, Kaizen, and process reengineering methodologies. Proven ability to analyse and optimise business processes using data-driven insights. Experience working cross-functionally with Product, Tech, and Operations teams.
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Process Design and Quality Assurance
3 weeks ago
Bengaluru, India Scapia Full timeAbout the TeamThe Customer Experience (CX) Team is responsible for delivering seamless, high-qualitycustomer interactions. We oversee operations, partner management, process excellence,training, quality assurance (QA), and workforce management (WFM) to enhance customersatisfaction. Our goal is to design, implement, and continuously improve CX processes...
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Process Design and Quality Assurance
3 weeks ago
Bengaluru, India Scapia Full timeAbout the TeamThe Customer Experience (CX) Team is responsible for delivering seamless, high-qualitycustomer interactions. We oversee operations, partner management, process excellence,training, quality assurance (QA), and workforce management (WFM) to enhance customersatisfaction. Our goal is to design, implement, and continuously improve CX processes...
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Process Design and Quality Assurance
3 weeks ago
Bengaluru, India Scapia Full timeAbout the TeamThe Customer Experience (CX) Team is responsible for delivering seamless, high-qualitycustomer interactions. We oversee operations, partner management, process excellence,training, quality assurance (QA), and workforce management (WFM) to enhance customersatisfaction. Our goal is to design, implement, and continuously improve CX processes...
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Process Design and Quality Assurance
3 weeks ago
Bengaluru, India Scapia Full timeAbout the TeamThe Customer Experience (CX) Team is responsible for delivering seamless, high-qualitycustomer interactions. We oversee operations, partner management, process excellence,training, quality assurance (QA), and workforce management (WFM) to enhance customersatisfaction. Our goal is to design, implement, and continuously improve CX processes...
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Process Design and Quality Assurance
3 weeks ago
Bengaluru, India Scapia Full timeAbout the Team The Customer Experience (CX) Team is responsible for delivering seamless, high-quality customer interactions. We oversee operations, partner management, process excellence, training, quality assurance (QA), and workforce management (WFM) to enhance customer satisfaction. Our goal is to design, implement, and continuously improve CX processes...
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Process Design and Quality Assurance
3 weeks ago
Bengaluru, India Scapia Full timeAbout the Team The Customer Experience (CX) Team is responsible for delivering seamless, high-quality customer interactions. We oversee operations, partner management, process excellence, training, quality assurance (QA), and workforce management (WFM) to enhance customer satisfaction. Our goal is to design, implement, and continuously improve CX processes...
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Standout Quality Assurance
3 days ago
Bengaluru, Karnataka, India Asambhrama Interior Design Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAsambhrama Interior Design is widely recognized as a leading interior design firm, specializing in creating outstanding interior spaces. With a commitment to delivering excellence, the team at Asambhrama brings innovative ideas and top-tier craftsmanship to every project. The firm is dedicated to providing bespoke design solutions tailored...
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Design Quality and Regulatory Leader
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Bengaluru, Karnataka, India Caliber Assurance Services Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLocation: BengaluruRequirements:Around 8-15 Experience in Software Quality AssuranceExperience as senior software/hardware engineer/module leader/technical leaderWorking experience in quality assurance and Regulatory assurancePreferable experience in all areas of Software development life cycleQualificationDiploma/Graduate/Post graduate in...
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Bengaluru, India Hewlett Packard Enterprise Full timeQuality Assurance This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **Job Description for Quality Assurance** Management level - AMSEXP (Quality Assurance) -2 HC Location: HDC (# 1) & MDC (#1) Works on problems of diverse complexity and scope. May act as a team or project leader providing...
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Standout Quality Assurance
7 days ago
Bengaluru, India Asambhrama Interior Design Full timeJob Description Company Description Asambhrama Interior Design is widely recognized as a leading interior design firm, specializing in creating outstanding interior spaces. With a commitment to delivering excellence, the team at Asambhrama brings innovative ideas and top-tier craftsmanship to every project. The firm is dedicated to providing bespoke design...
