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Extra Care Scheme Manager

4 months ago

india CRA GROUP LIMITED Full time
Job Description

2 Months contract with a Local Authority

Job Summary:

·         Provide high quality and comprehensive landlord support to the service users to empower them to live as independently as possible.

·         Working effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies, procedures and legislation.

·         Provide housing support service and tenancy management to residents living in an Extra Care scheme for the elderly, or those with care needs, 7 days per week and provide emergency response.

·         Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, older people support, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families.

·         Provide property management function meeting all health and safety and residents’ safety requirement.

·         Carry out testing and regular inspections of dwellings, communal areas and the wider estates, raise repairs and follow through to satisfactory completion.

·         Be part of a highly visible team working mostly on-site having regular face-to-face contact with residents. Display respect at all times, get things done and own the matter to its conclusion.

Key Duties/Accountabilities:

·         To deliver high quality services in respect of the Extra Care scheme and specialist housing management service, 7 days a week with variable hours from 8am through to Midnight. To provide effective out of hours cover.

·         Maintain a clear understanding of the objectives, direction and development of the Extra Care service area to meet changing needs, with particular emphasis on customer relations, tenant satisfaction, continuous service improvement to ensure a positive image of the Council is portrayed at all times.

·         To contribute towards the development of a culture within the service, which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council’s core values.

·         Manage complex casework including but not limited to safeguarding, domestic abuse, mental health, support for the elderly, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families. Work in partnerships.

Essential Experience Required:

·         Experience of delivering customer facing tenancy management and complex casework management is essential.

·         Experience of delivering property management function and knowledge of underlying health and safety and residents’ safety regulations and other regulatory principles is essential.

·         Experience of maintaining partnerships is essential.

Essential Qualification Required:

·         Housing related qualification or willingness to undertake professional on the job training is essential.

·         A good general standard of education, written and good verbal skills is essential.

Additional information to note:

·         Working hours: 35 hours per week.

·         Enhanced DBS check is required for the role.

·         Ability and willingness to travel between locations is essential.

·         The candidate is expected to work at Later Living and Extra Care services that operates 7 days a week 24/7.

 

The closing date for the position is 29th May 2024
Requirements
Provide high quality and comprehensive landlord support to the service users to empower them to live as independently as possible.