Sales executive

4 weeks ago

Bengaluru, India Hireginie Full time

Designation: B2 C Sales ExecutiveLocation: BangaloreExperience: Minimum 3 years of experience in B2 C or ecommerce sales (automotive/motorcycle segment preferred).Qualification: Graduate in Business, Marketing, or related field.About the role: The B2 C Sales Executive will be responsible for driving direct-to-consumer (B2 C) sales through digital platforms, company-owned channels, and customer engagement initiatives. The role involves managing online sales, responding to customer queries, optimizing the order experience, and building brand loyalty in the premium motorcycle accessories space.Responsibilities:- Handle inbound customer queries via website, social media, email, and calls.- Guide customers through product selection and purchase decisions.- Drive upselling and cross-selling of motorcycle accessories.- Process orders through websites or other sales platforms.- Coordinate with warehouse/logistics teams to ensure timely delivery.- Track returns, exchanges, and warranty claims.- Assist in managing website listings, product information, and pricing.- Monitor performance of B2 C sales channels and report key metrics.- Collaborate on digital campaigns, flash sales, and promotions.- Ensure a high level of customer satisfaction through proactive service.- Maintain after-sales communication and resolve grievances.- Build relationships with repeat customers and nurture loyalty.Requirements:- Excellent verbal and written communication skills.- Familiarity with ecommerce platforms (Shopify, Woo Commerce, etc.).- Passion for motorcycling and understanding of motorcycle accessories is a strong plus.Key Attributes:- Customer-centric mindset.- Energetic and driven personality.- Tech-savvy and comfortable with digital tools.- Strong organizational and follow-up skills.- Team player with a go-getter attitude.

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